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Business Profile

Auto Body Repair and Painting

Jungerman Carstar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They fixed my truck two years ago and it was under warranty. I called to set up an appt, regarding my truck, but she never returned my call. They told me to come to the business and then informed me that I needed to set up a appt. I have been trying for five days to make a appt. I was speaking with supervisor and she informed me that I was being irate, but I was not being irate. I have a warranty them and I would like for them to fix my truck, the insurance paid them to fix the truck. I just want my truck fixed.

    Business Response

    Date: 07/26/2023

    Mr. ****** ********* came to Jungerman CARSTAR today on 7/26/2023  at 9:15 am he proceeded to demand that we take his truck in without an appointment and fix his "warranty issues" Sarah my estimator told him that he needed an appointment and that we would need to contact his insurance company because he has put over 100,000 miles on his vehicle since we repaired it.  He then got very loud and angry stating that he has tried to call the shop and no one was answering the phone yet he never left a message. Sarah begin to feel threatened by the customer and asked him to leave and that she would contact the insurance company and call him back to schedule a diagnostic of his issue. He then called the cops and barged in the door screaming at Sarah and at  the police dispatcher at this point Sarah was able to get the customer out of the door and locked the door. The police then showed as the customer was in the parking lot yelling that he was locked out of the business. The police then asked Sarah to explained what the issue was she explained to them that he needed to contact his insurance company at this point because of his attitude and threats and they can help him with his warranty issue.  

Jungerman Carstar is NOT a BBB Accredited Business.

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