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Average of 3,296 Customer Reviews
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Review fromBarbara A
Date: 05/27/2025
1 starBarbara A
Date: 05/27/2025
For months now I have received advertising in my email. I never contacted Car Shield for information and never used this company. I have blocked Car Shield ads in my email several times a week for over 4 weeks now with no results. I now went to their website and unsubscribed directly and my email showed that for last ******************************* progress. These are terrible obnoxious advertising methods. I will also report them to the ***.
CarShield
Date: 05/29/2025
Your email address has been placed on our do not contact list. -Customer RelationsReview fromBarbara W
Date: 05/26/2025
5 starsBarbara W
Date: 05/26/2025
Its OK is there when I need it? I just dont like the extra feed thats tacked down to it after my deductive.CarShield
Date: 05/27/2025
Thank you for taking the time to share your honest feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromPatrick P
Date: 05/26/2025
1 starPatrick P
Date: 05/26/2025
Vehicle broke down. Been in shop 4 weeks they want fix itCarShield
Date: 05/28/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer RelationsReview fromAnixa S
Date: 05/26/2025
1 starAnixa S
Date: 05/26/2025
I was led to believe all repairs that were covered were going to be convered at 100%. Never was I told that I had to accept to go to an "authorized" repair facility that uses used and sub-par parts. When I requested an Explanation of Benefits, the refused to provide one. When I requested to cancel my membership, they even refused to provide me with confirmation of the cancelation! What an unreliable and shady company!CarShield
Date: 05/27/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.-Customer RelationsReview fromJerry B
Date: 05/26/2025
5 starsJerry B
Date: 05/26/2025
Customer ********************** agent was very strong!Handled my needs in one short phone call.CarShield
Date: 05/27/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromTracy B
Date: 05/25/2025
1 starTracy B
Date: 05/25/2025
I have been paying for this coverage for over 3 months. I have registered my vehicle and jumped through all of the hoops. It is still telling me I do not have any coverage. What a rip off. At a time when every dollar counts, this is a big waste of time and money.CarShield
Date: 05/28/2025
A member of the CarShield legal department is attempting to reach out to you to help resolve this matter. Please return the call using the number left within your voicemail.-Customer RelationsReview fromDWn C
Date: 05/24/2025
5 starsDWn C
Date: 05/24/2025
Carshield has really saved me I can't afford to buy car repair.without it. a d the nice staff is always helpful. I will have Carshield my whole life.. go get it it's reasonable 9price and trust me you'll regret it if you don't especially if you're on a fixed income like me.Thank you carshieldCarShield
Date: 05/27/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromERNEST W.
Date: 05/24/2025
1 starERNEST W.
Date: 05/24/2025
Car Shield should tell that any payments paid will not be refunded, I canceled 11:00 hundred hours on the 19th of May they had with drawn $149.00 on the 19th of May at 05:00 hundred hours. For approximately 6 hours they charged me the full months payment. ******* informed me that they would take over my repairs for a little less than car shield on the 19th of may and they no longer would accept car shield due to a law suite brought against car shield due to complaints for not honoring repair claims. I think I should have received a portion of the monies auto payed on the 19th of May. What Company charges a full months payment For 6 Hours of the months use if that much. Had I known this a head of time that they had this policy I would have known not to touch car shield. Good thing I got out before I had to make a claim.CarShield
Date: 05/30/2025
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown, please refer to your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.-Customer RelationsReview fromJuliette R
Date: 05/23/2025
5 starsJuliette R
Date: 05/23/2025
They were very understanding with deferring the payment because of identity theft. They where very helpful, kind, careingCarShield
Date: 05/27/2025
Thank you for taking the time to share your positive feedback. We are glad to have you as part of CarShield!- Customer RelationsReview fromRobert E
Date: 05/23/2025
1 starRobert E
Date: 05/23/2025
If I could leave a -1 star I would. This is one of most unprofessional companies. Their business practices are very deceptive. They advertise low deductibles on tv and when you call they want to start at $250 and up. The two representatives that I dealt with were very unprofessional. They kept repeating, as if from a script, the same thing and failed to answer my questions. They charge me for the monthly rate and I sold the car the day before. I saw the charge the and told them I no longer owned the car. They told me that I could not be refunded, but were eager to add the coverage to my new car. I refused and after a 30 minute call, still no refund I would not recommend them to anyone for fear that their unprofessional treatment and poor business practices would be experienced by them. This is a horrible company with very unprofessional representatives. I request a supervisor and manager and was told none were available. Who is running the call center??? It is a terrible thing when the patients are in charge of the asylum!CarShield
Date: 05/27/2025
As a courtesy, CarShield will refund one payment back to you via mail. Please allow 7-10 days for processing. -Customer Relations
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