Complaints

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• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made monthly installments for my kid to be on a baseball team that started mid January. We received zero products from the Baseball team or zero support from them and paid the invoice in full via Credit Karma and **** of America. **** of America already has refunded my installments that I made as I did not receive ************ Im not sure why I am being denied getting a refund of my money that I paid when it was installments to a loan that was due in January. I sent Proof that states we no longer get communication from the Redhawks and that we have been removed. Dec. 18 is when I contacted them to ask for a refund. Dec ********************************************************************* off all communication for the team. He asked to be put back on for communication for the team as if I wasnt getting a refund and he denied that request. This money was to go towards winter strength training, hitting lessons and tournaments for the team.We have received zero services for this and the owner has made it very clear we wont be receiving the services either. My invoice was paid in full before the start of the season. I informed them before the start of the season that my kid will no longer be playing when he told me I dont get a refund I said leave my kid on the roster and we will play when we can. He denied me of that request. Was able to refund ****** of my money. I paid ******* total. I would like ******* refunded back to me as I was denied to utilize the services I paid for. The owner of the team took it a step further and sent me to collections and they sent me a bill for over $3000. There has been no communication or lead fees or anything from the club. They took it upon ourselves to hire attorneys from a collection agency and say I owe over $3000 when I have paid the invoice in full minus the ****** my bank was able to recover.

  Business Response

  Date: 05/31/2024

  The Missouri Redhawks has been in business since 2012. Since that time we have had an industry standard financial commitment agreement that every person financially responsible for their athlete is required to sign. A non-refundable fee is also required before their commitment to the team is accepted and the athlete placed on an official roster. The **** family had played for the Missouri Redhawks in the previous season of 2022-2023 where they signed the same commitment fee contract and were aware of what services came with that agreement. The ****** were offered a spot on the team for the 2023-2024 season, signed the financial agreement and paid the non-refundable fee as outlined in bold at the very top of the agreement on 7/17/2023. The Missouri Redhawks at this time used the installment payments to pay a third party for additional services such as indoor team practices, private training lessons and personal physical training practices. The ****** participated on the team. by attending several tournaments where their athlete played from August-October of 2023. In December the ****** decided to leave the Missouri Redhawks to play for another local organization where they were required to sign a similar financial agreement and wanted a full refund which was requested in December of 2023. The club made several communications with the ****** informing them of their commitment they signed and that the club had already paid for their training to a third party. The club provided the services for which the ****** paid for however their decision to not utilize the training, show up to practices, Games or communicate to anyone other than requesting a refund the club removed the athlete from the roster. We work very hard to assist every athlete and their family so that each player gets the best training and atmosphere in the sport of baseball and softball. We have been transparent of our policies from the very beginning and the ****** were aware of the policy as it had not changed from previous years. The clubs decision to continue to recoup lost funds are keeping with the industry practices and within legal precedent. 

  Customer Answer

  Date: 05/31/2024

  Complaint: 21478574
  
  I am rejecting this response because: we requested to be left on the roster and to still be able to play for the Redhawks, and we were told we were bad parents and very ***** and removed the exact same day from all communications so we did not know when any practices were or tournaments. I was refunded roughly $800 from my bank and now they are coming after me for $3000. They did not try and reach out multiple times to me. The only communication they had was via telephone the day that we asked them if we could get a refund, and then the attorneys reaching out to get ***** additional from me. If you look at my itemized bill it doesnt add up to 3000 and they are falsely charging me for funds. Also charging me a late fee of roughly ******. It was their choice to remove us from the roster and all communication from the team. Again we requested leave us on and we were told were being *****. I have proof we were removed from communication and the roster immediately so how could we show up to practices or training if we did not get that communication? 
  
  
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 06/03/2024

  At no time did the ****** request to stay on the roster.   I spoke with ******** and her significant other by phone on separate occasions and was told by both that they don't really see any other option as they feel *** would not be treated the same after all this I told both that if *** wanted to play he could he would not be treated any differently. They said they just wanted a refund I explained again that there would be no refunds.  They ended the call *******"s son  remained on the roster  until they did not show up for practice and a game they did not contact us to let us know that they would not be attending at that time we removed them from the team roster and all team communications.
  At no time did myself or any other member of the Missouri Redhawks call them bad parents.  
  We stand by our initial response below.
  The Missouri Redhawks has been in business since 2012. Since that time we have had an industry standard financial commitment agreement that every person financially responsible for their athlete is required to sign. A non-refundable fee is also required before their commitment to the team is accepted and the athlete placed on an official roster. The **** family had played for the Missouri Redhawks in the previous season of 2022-2023 where they signed the same commitment fee contract and were aware of what services came with that agreement. The ****** were offered a spot on the team for the 2023-2024 season, signed the financial agreement and paid the non-refundable fee as outlined in bold at the very top of the agreement on 7/17/2023. The Missouri Redhawks at this time used the installment payments to pay a third party for additional services such as indoor team practices, private training lessons and personal physical training practices. The ****** participated on the team. by attending several tournaments where their athlete played from August-October of 2023. In December the ****** decided to leave the Missouri Redhawks to play for another local organization where they were required to sign a similar financial agreement and wanted a full refund which was requested in December of 2023. The club made several communications with the ****** informing them of their commitment they signed and that the club had already paid for their training to a third party. The club provided the services for which the ****** paid for however their decision to not utilize the training, show up to practices, Games or communicate to anyone other than requesting a refund the club removed the athlete from the roster. We work very hard to assist every athlete and their family so that each player gets the best training and atmosphere in the sport of baseball and softball. We have been transparent of our policies from the very beginning and the ****** were aware of the policy as it had not changed from previous years. The clubs decision to continue to recoup lost funds are keeping with the industry practices and within legal precedent. 
  

  Customer Answer

  Date: 06/05/2024

  Complaint: 21478574
  
  I am rejecting this response because: On December 21 around the time we had these conversations on the phone with the club owner we were removed from the game changer app. This is where all communication occurs for the team regarding practices and tournaments. It isnt and has never been practice of the club to call or text to find out when games or practices are. So he removed us from communication after stating we will stay on the team and play when we are available. Regarding awkwardness for the team the kids immediate starting sending my kid rude messages via text message. I have attached the form of communication that has always been utilized and unless a new practice is in place why werent we informed of practices and tournaments if we were not removed from the team like the rest of the team? 
  

  I also would like to know why Im being harassed by attorneys pay another bill for club fees plus late fees. I have already paid the club fees 1x with no refund so how is he wanting me to pay another round of them when we were kicked off the team. 
  
  I would also like to know how he 
  
  
  Sincerely,
  
  ***********************