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Business Profile

Bedding

Mattresses & More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pillows on August 10, 2022, my credit card was charged on August 11, 2022, I have called at least 7 times about when the pillows were being shipped, last 3 calls was told that the office has to print a shipping label. It has now been 4months and 3 days since these pillows have been ordered. This order was done online, order number ********

    Business Response

    Date: 12/30/2022

    This is not for one of our stores.

    Customer Answer

    Date: 12/30/2022

    I ordered 2 pillows on August 10, 2022 from Mattress Direct(online) ***************************************************************************(this address is what is shown on the web page)  I was told several times they were waiting for a shipping label to be made to ship the 2 pillows, as of today December 30, 2022 still no pillows, I was having them shipped directly to a different address they were a house warming gift for my son ---his address is *********************, ***********************************************************************  Thanks for any help that you can give me.

    Customer Answer

    Date: 02/23/2023

    I have not heard anything for some time.  I still have not gotten the two pillows that were ordered and paid for.  At this time I would like them to refund my $114.  
    Thank you!!

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