Reviews

Review Details

• Review fromron w

  Date: 07/28/2024

  1 star

  ron w

  Date: 07/28/2024

  I had ******************* install a barn ******* also build and install a surround for a electric fireplace ******* total ******* total. He came highly by a few on Cottleville forum so i contacted him and we agreed on the price. We had a few problems to start with the workmanship on the barn door i pointed the issues out and he took care of that but i should have had to do that (workmanship ) was not what i expected for that kind money. Then we had some issues on the construction of the fireplace before it even left his home workshop that i had to go there and get straightened out it was unexpectable in the original form not like in photo we gave him. So, he got it installed in a timely manner when i got looked ok to start . BUT after he left and i got looking at all the finish work on the fireplace his work was unacceptable looks like an armature woodworker . I contacted him he got very defensive that i called him out on his work . I told him i would turn over to my attorney then he apologizes for his attitude and came out to correct his work ******* to do the fireplace surround . NOW IT"S COMING APART . A little about my background in the machine shop for 59 yrs and was general contractor for investment building i built so know what I'm looking at . Not the workmanship he said he did . I can be contacted at if you want more info well i can't leave my contact info by BBB rules

  Reclaimed Interiors

  Date: 07/29/2024

  On 5/24/24 I was hired by *** to complete the fireplace surround and install the fireplace, along with a sliding barn door. 

  In between being hired and completing the surround build I had installed the sliding barn door. There were some adjustments on the finish work but I had not yet completed the install of the door. I made sure to accomplish the finish work that he pointed out, regardless.

  A time shortly after I had graphed out a drawing of the surround and had a verbal agreement by *** and his Wife that this was the desired outcome. This was based on a mix between an inspiration photo and matching trim in their home. There was no question in my mind that the desired outcome was different than the drawing because they had agreed to it.
  

  After the agreement I proceeded to build the surround. As I was building the surround I kept *** updated on the process. The finished project photo, prior to install, was sent to *** and he said it had looked great.
  

  On 6/25/24 I had the surround loaded up and ready to be en route to install. I received a call from *** stating he was not happy with the finished project. I expressed that there was a verbal agreement and I had been sending him progress photos with nothing but positive feedback. He was adamant about having the build to be different so I gave him a verbal change order amount of $750. He then offered $600 in which I declined. He then used fowl language at me and was very frustrated. The phone call ended shortly after. 
  

  About 20 min later he called and apologized for his language and how he handled the situation. We agreed to have him come to my shop, which is my personal address, to look at the build and make adjustments. We came to an agreement and I let him know that due to certain build requirements since the build was almost completed, that I had to use some material I wasnt thrilled to use because Im well aware of wood expansion and movement and that I had to use pine to get the build where he wanted to. 
  

  He agreed and I proceeded with the changes, which amounted to $150, a significant decrease in my original change order. 
  

  On 6/26/24 I completed the install and the final result was a happy customer

  on 7/15/25 *** said he couldnt get in touch with me so he showed up at my personal address and came into my garage with no verbal greeting that he was there. I never invite customers to my home so this was a surprise. I did get defensive due to this in which I regret. *** proceeded to show me photos of how the wood on the top was moving and the caulk was coming apart. I expressed that this was wood movement and is common and before I could say that I would come out to make the repairs he called my workmanship c*** and said he didnt get what he paid for. This resulted in a verbal argument from both sides. *** decided to use some choice words when I told him to leave my personal property or I would call the police. He proceeded to let me know he would call his attorney if I wasnt at his house within 24 hours.

  I contacted *** and apologized for how the in person even transpired and offered to come out to repair the wood movement. There were a few spots where I was not happy with but overall I made the adjustments to the best of my knowledge and tools I have handy. Overall *** expressed some concerns but he referred a neighbor to me. We shook hands and parted ways.

  I take this responsibility of how I handled a customer complaint in an improper manner and am fine tuning my personal growth so this doesnt result in the same way should a complaint arise in the future.

   

• Review fromLaura P

  Date: 09/10/2022

  5 stars

  Laura P

  Date: 09/10/2022

  ***** did an amazing job! I had pantry doors done. Then shiplap on the island and then finally sliding barn doors for my dining room turned office! Super great to work with and top notch work!!

  Reclaimed Interiors

  Date: 09/12/2022

  Thank you *****! Youve always been a pleasure to work with!

• Review fromLaura A

  Date: 08/11/2022

  5 stars

  Laura A

  Date: 08/11/2022

  Could not be happier with our entry way built ins! ***** does an amazing job!

  Reclaimed Interiors

  Date: 08/12/2022

  Thank you *****! Very happy myself to have another happy customer! Keep me in mind for your future projects as well as referrals of your friends and family! Thank you! *****