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Business Profile

Clothing

First Class Men's Wear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The store sign says prom special $279.99. The manager of the store refused to honor the price because he stated the deal is only for teenagers. Nothing on the advertisement suggest an age limit. It does not state anything that you can't be a chaperone for prom or anything to get the deal.

    Business Response

    Date: 04/03/2023

    A customer came in on Saturday evening to inquire about
    our prom package.  And was told he was not off the correct age to go to
    prom . There are 2 large signs advertising this as a "Prom Package"
    that are clearly displayed. One is displayed outside the store and one
    is displayed in our store.( see attached pictures).  Customer even
    admitted that it was a prom special in his complaint. The sign in the
    window also indicates that a student ID is required. Our store has
    offered a " Prom Package " for a number of years to young men of high
    school age. Prom is a highlight of the high school experience and we
    wanted to make sure that these young men and their parents were able to
    purchase a suit/tux for such an important event. They will take these
    memories with them into  their adult lives. This offer is not designed
    for a " chaperone for prom " or any other reason.  We apologize that the
    customer feels that he should get a deal that is obviously not meant
    for him . We feel that we have advertised this correctly and even
    indicated that we need to see a student ID to get deal . Thank you for
    your time . 

    Customer Answer

    Date: 04/06/2023

    ********** ********



    I am rejecting this response because:

    As you can see, the sign located in front of the store does not indicate a specific age.  It only indicates a sale for prom season.  It is a matter of age discrimination which is illegal.  If the store does infact require a student ID then it should have been mentioned or displayed on all advertising.  Even college students are provided student IDs  Even faculty are provided school IDs.  What is the location of the sign requiring the student ID? It was not near the store front at all. It seems very misleading and discriminating and falsely advertised.  Regardless if the store has offered the deal for years for a good cause it should be advertised in a way that isn't misleading.





    **********

    ****** *****

First Class Men's Wear is NOT a BBB Accredited Business.

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