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Business Profile

Construction Services

His and Hers Construction Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    His and Hers Construction Co asked for permission to inspect my home for storm damage and sign a non-binding agreement. They did contact my insurance company. They didn't ever provide me with any estimate or even pictures of the damage that I had asked for. They seemed like storm chasers to me. I have since signed a contract with ********* to upgrade my roof to a metal roofing system. They did a very thorough inspection and sold me on their professionalism and Company integrity.

    Business Response

    Date: 06/25/2025

    Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your recent experience, and we want to sincerely apologize for not meeting the high standards of service that we strive to deliver.

    At His and Hers, we pride ourselves on providing 5-star customer service, and are deeply sorry you did not receive the level of service we aim to offer.

    We are reviewing the details of your experience to ensure this does not happen again in the future. Your feedback is invaluable to us, and we would appreciate the opportunity to make things right. If there is anything further we can do to address your concerns or if you'd like to discuss the issue in more detail, please do not hesitate to reach out to us at ************.

    Once again, we deeply apologize for the inconvenience and frustration this has caused. We are committed to doing better and appreciate your patience as we work toward improving our service.
    Thank you for your understanding.

    Customer Answer

    Date: 06/30/2025

    Complaint: 23449031

    I have reviewed the business' response and am rejecting it because: The business manager has stated that the cancelation invoice will remain open due to their company policy, but they will not make any further attempts to collect.I would prefer that it be removed or voided since there was no work started or contract signed.I didn't ever get an estimate! 





    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they put a roof on 2020 there is a part on my roof that is sinking I called them 6 or 7 times they didn't call back at all

    Business Response

    Date: 03/05/2025

    We sincerely apologize for any communication discrepancies that may have occurred. Upon reviewing our records, I can confirm that you reached out to us in September of last year regarding this matter, and our Vice President returned your call, leaving a voicemail.
    We would be happy to arrange an inspection to assess any potential issues you may be experiencing. Please contact us at ************, and one of our customer service representatives will assist you in scheduling the inspection at your convenience.
    Thank you for your patience, and we look forward to resolving this matter promptly.

His and Hers Construction Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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