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Business Profile

Deck Builder

Quality Deck Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have my deck stained by ****** *****, owner of quality deck services. He quoted me $1900 to power wash, sand, and stain my deck. He completed the service and he was paid in cash. The person he used to stain the deck got stain all on my siding. I sent ****** a message where he acknowledged that he saw it and speculated the worker that did it. I sent pictures and he promised to take care of it. He got a quote from at least 2 companies. The first was $1200 and we found a different one that quoted $859. He said it was too much and said he will not pay now. They ruined my siding on my brand new custom home. I have pictures and every text message where he admits it happened .

    Business Response

    Date: 08/11/2023

    We fixed this issue. 

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