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Business Profile

Ecommerce

Zquared

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered pet medication through this seller on **********. Since this is medication it is unable to be returned. According to manufacturer item must be shipped refrigerated not to exceed 47F. Item received with melted tiny ice packs that instant thermometer measured in excess of 80F. Manufacturer: ****** requires refrigeration to maintain its effectiveness as it contains live bacteria that are sensitive to temperature fluctuations. Item received is no longer viable for use. I want a refund!

    Business Response

    Date: 04/14/2025

    The customer contacted us on March 19, ******** following email was shared with the customer regarding his email:

    "Please be assured that we work closely with the manufacturer to package and ship according to their guidelines. Per the manufacturer: We guarantee product quality and effectiveness when purchased from an authorized seller. If your package arrives and the ice packs have melted, Azodyl will maintain effectiveness after 3-5 days in transit. Product stability testing has shown that the probiotic counts necessary to ensure efficacy remain stable if the product is at room temperature for up to 10 days. To preserve effectiveness please continue to refrigerate Azodyl upon receiving the product.
    If you no longer want to keep your item you are free to mail it back to us for a refund. Please drop it in the mail along with your Amazon order number. You can send it to ZQUARED *************************************************. Please forward your tracking number so we know when to expect it.
    Kind Regards,
    ZQUARED

    The product listing page on ****** states that the item is viable upon arrival but should be refrigerated when received. There is a 30 day return window. The order will be refunded if returned by April 25, 2025


    Customer Answer

    Date: 04/16/2025

    Complaint: 23091040

    I have reviewed the business' response and am rejecting it because:
    I live in ***** and the medication was sitting in the heat,  bottles were hot not warm.  I refused to pay to return and they would not provide a return postage label.  Since the medication was NOT kept at a temperature recommended by the manufacturer and was useless I discarded it.  I maintained the bottles, but I did not want this amoral business to unload them on another unsuspecting consumer.  If they want the bottles back, Ill be happy to provide them at their expense.


    Sincerely,

    **** *******

    Business Response

    Date: 04/17/2025

    I have provided the document from ***** stating that the package was indeed signed for, see attached. Customers are provided with tracking information when the order is processed for shipment. Customers can log onto the carrier website, sign up for delivery notifications and know when to expect their package. 

    Amazon states the item is non-returnable, see attached screenshot of the product listing. In spite of this, if a customer requests to return their order we will provide them with our address and process a refund upon return of their unwanted item. 

Zquared is NOT a BBB Accredited Business.

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