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Business Profile

Hormone Replacement Therapy

Breakthrough Rejuvenation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this location last year to help with my hormones I signed an agreement that they can auto bill me each month when I receive treatments. I stopped going there in August 2023 they have continue to bill me $150 every month since then when I asked for a refund they said they do not give refunds from what I can figure they only $750 if you compare the withdraws against my chart they may owe me more than that. When I talk to the girl in the office she told me its like a gym membership whether you use it or not you pay. I do not want to pay with no services rendered they were supposed to call me at the end of August with a cream for my hormones and never called me back so I never went back. All I am asking for is my money back.

    Business Response

    Date: 02/28/2024

    The client was on a monthly auto debit plan for treatment. The client provided new billing info on the signed agreement on 8/7/23. We cancelled the agreement when the client contacted us to terminate. The client requested a refund. Even though the client was in an agreement, we agreed to refund half of the amount in good faith, which was accepted. The remaining amount we offered to give the client the product specified in the agreement. The client agreed to this arrangement. However, the client has failed to come in to pick up the product. The product is still available for pick up if the client would like to pick it up.

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