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Business Profile

Internet Services

i3Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i3Fiber Broadband was connected on Oct *******. A wire extended from my home and across my neighbors' yard with the understanding it would be buried within a couple of days. Beginning Nov 29, seven calls have been made to the company, requesting this be taken care of. Latter calls requested a return call with information on when it would be. No return call has been received. Last week, workers said they fixed a kink in a main line and that someone would be out in a day or twoto bury the wire. Didn't happen. Now the wire lies across my front yard and driveway. Response from this company has been mostly nonexitent, though they continue to bill me $24,99 monthly.

    Business Response

    Date: 02/26/2025

    Good morning,

    Thank you for your patience.  There was some work that needed to be done in order for this line to be buried.  This has been corrected, and we have placed a rush on your drop burial. We are hoping with the nicer weather we are currently having; this will be done quicky.  Please reach back out to us if this is not satisfactory.  

    Thank you,
    ****** *****
    Contact Center Director

    Customer Answer

    Date: 02/26/2025

    Complaint: 22927916

    I have reviewed the business' response and am rejecting it because: this is the same response Ive been given since the line went in. As the customer, I have not heard directly from the company as to when this will be resolved (there have been many nice days) or what they plan to do to compensate for the inconvenience.



    Sincerely,

    **** ****

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/3/2025 i3 Broadband installed fiber optic internet service in my home. When drilling an access hole in the basement baseboard, the installer struck and damaged the main electrical cord into my home. The estimate of repairs including the assessment fee is $910 to be completed by ************** on 1/22/2025. I have kept in constant contact with i3 Broadband from 1/3-1/17/2025. The only acknowledgements I have had were the forwarding of my damages email to the marketing manager and similar comments from the construction helpline, no one has contacted me about the whole incident. I am seeking full reimbursement for the repair of the electrical wiring damages. Would you help me receive owed reimbursement?

    Business Response

    Date: 02/04/2025

    Good evening,

    Our market manager ****** has been in contact with the customer.  A check has been mailed to the customer for the damages that happened during the installation process.  Customer should be receiving a check in the mail very soon.  If there are any further questions, please reach out to ****** and she will be happy to help. 

    Thank you,

    ****** *****

    Contact Center Director 

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I was using I3 broadband and have disconnected from after a year, acct # Account: ******. Once i disconnect I did send there device when i sent device then they acknowldge that they have received the device but they are saying that they have received only one device but i did send there both devices.They have hold my $20 and demanding more money from me.Attached is the email where they confirmed that they have received the device and they have hold $20 and demanding additional $70. Please help me to refund my amount.Thanks,*******

    Business Response

    Date: 02/05/2025

    Good afternoon,

    We will be reversing the charges on this account.  The customer will not owe i3 Broadband any further money.  Please feel free to reach out to us if you have any questions. 

    Thank you,

    ****** *****

    Contact Center Director

    Customer Answer

    Date: 02/05/2025

    Complaint: 22785277

    I have reviewed the business' response and am rejecting it because: I am expecting response from I3Broadband so could you please retry for few more times. 

    I didn't get any call from them. 



    Sincerely,

    ******* *****

    Business Response

    Date: 02/07/2025

    Good morning,

    We have made contact with the customer on 2/7/2025 and he is satisfied with the refund of the equipment.  

    Thank you,

    ****** *****

    Customer Answer

    Date: 02/07/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  I got a call from I3 broadband member and they are removing the device from my account and refunding the amount to me. 

     

    Thank you so much for your help. I earlier reached out to their several team member but no one were agreed for my request which is resolved now.


    Sincerely,

    ******* *****

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I3 broadband salesman texted me to f*** myselfI signed up for i3 broadband at my home from a salesman named *****. I explained that I needed phone with internet as I have with my current plan. He signed me up but I pushed the install due to the fact that *** texted me asking me to reach out to him about the phone number. We continued to miss one another I did not get my install but I have been paying for my service. I was disappointed but was working to reach out to i3 to cancel my service as I did not have install but had charges. He came back to my home. My partner was not aware of the full situation and thought I would be interested in speaking to him. I was not but he was insistent. I explained my disdain and he argued with me that I was not being charged as he showed my service disconnected. Great so i3 did their part after my reaching out but his not being honest about porting the number and then him telling me I was not charged. He continued to state I was not charged. I explained that I was not interested in speaking with him any longer. He said again I was not charged. As if I was lying ! Just go away and yet he was insistent. I told him I could go get my phone and show him the charges but to please allow me tonslqp him if I was correct as he was slapping me in the face by telling me what I knew or did not know about my own finances. I said. Was done and to just leave please. I went and found the amount I was charged and sent him the number in a text. He responded by telling to to f*** myself I was forgiving of the amount I was charged as life gets busy and we miss one another but I was not interested in doing any more business with him. For a person to continue on and on and then to return my text with a fu l yourself is not acceptable. He argued, he would not stop talking, he would not leave my home and yet this is what I get from this man. .This is not acceptable and scary as he has been to my home! I have the text

    Business Response

    Date: 08/22/2024

    Good afternoon,

    I reached out to the customer leaving a voicemail on 8/21/2024 and sent a follow up email on 8/22/2024.  We will handle this situation and also send a refund to the customer.  I have asked the customer to reach out to me if there are any questions and that I am happy to help anyway I can.

     

    Thank you,

    ***********************

    Contact Center Director 

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with I3 broadband for internet and cable service in July 2024. We made a request to not have any excavation done on our property related to burying their cable/fiber unless we were involved. We have an extensive yard irrigation system and these are not located by the utility location service. We are well aware of where these systems are located in our yard. We repeatedly ask to be notified before anyone excavated. On a a Sunday afternoon we left our home to pick a family member up from the airport. From 2:30 pm until our return at 7:30pm on Sunday 7-21 a contractor working for I3 broadband buried a fiber optic line on our property and cut the sprinkler control line in numerous places. We immediately notified I3 broadband via their call center. They apparently decided instead of taking care of this themselves they would have the contractor call us. He did call and admitted he did not read the instructions on the work order. He said we should have our irrigation contractor make the necessary repairs and he would reimburse us. Our contractor came out, made repairs, we paid an invoice for $391.00. Now the contractor will not take my calls and has not reimbursed us. I3broadband is responsible for these charges. They need to pay us and take this up with their contractor. I find it insulting that they put the customer in charge of collecting funds from their contractor. I would appreciate payment.

    Business Response

    Date: 08/13/2024

    Thank you for contacting i3 for resolution to your complaint.  I am sorry this has happened to you, and we would like to take action and resolve this as quickly as possible.  Can you please send the invoice for $391.00 to my email address below and we will get this to our accounting department for reimbursement.  Again, my apologies for this inconvenience. 

     

    Thank you,

    ***********************

    **************************************************

    Customer Answer

    Date: 09/10/2024

    This issue has been resolved. ****** from I3 was a pleasure to work with and assisted in getting me reimbursed for my cost. Thank you to ******

i3Broadband is NOT a BBB Accredited Business.

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