Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought legal services from Adams Law Group and I have been their client for approximately 4 years. During that time I have received the run around from them not getting my questions answered, my needs met, and a most recent problem that I have has not been resolved despite numerous attempts trying to give them the information they need to rectify my problem that has been ongoing since July 25, 2024. After having mailed via ****, faxed, and emailed the information they have requested, I have been told, even as recently as yesterday, December 30, 2024 by ****** that they still haven't received my sent documents. I am completely and utterly dissatisfied with the poor level of service I have received and would like to receive all of the monies that I have paid them in fees for their services dating back from 08/11/2020 through 12/31/2024 in the amount of $16,500.

  Business Response

  Date: 01/15/2025

  Please see attachment for business response.

  Customer Answer

  Date: 01/16/2025

  Complaint: 22750558
  
  I have reviewed the business' response and am rejecting it because:
  
  I often made partial payments to ************** ****** in 2024 and attempted numerous times to provide the proof of all payments to my mortgage company for the years in question, 2024 and 2022 to prove that I have not missed any payments to the Adams Law Group. Also, I was told in 7/24/24 by ***** ******************** that I did not need to attend the 7/25/24 hearing. In addition, ****** who works at Adams Law Group informed me on 12/31/24 that I did not need to attend the upcoming hearing scheduled for 1/28/25. So for **** ******************** state that I never attended a hearing, it is because both an attorney and a staff member informed me that my attendance was not required. I will most definitely be at the hearing scheduled for later this month.  My complaint filed with the ******************************* has nothing to do with any payment discrepancies with my mortgage company.

  My complaint with the ******************** Law Firm is as follows:

  (1.) An important legal time-sensitive document that I should have received in October, at the latest,  was not received by me until Dec. 15, 2024. The postmark on the envelope was Dec. 11, 2024.

  (2.) I have been told by multiple employees that I did not need to attend a hearing. And now the response to my complaint by Mr. ******************** makes it clear that I was supposed to be in attendance. This is the type of misinformation I have been experiencing over the past four years.

  (3.) When making inquiries about questions I had, I often did not receive a call back or an email when I attempted 
  to ask my questions via multiple attorney's emails.

  (4.) The stress, confusion, and overwhelm I have experienced this past year when requests for proof of payments made to my mortgage company where never received. I submitted them but mail, fax, and email. But to no avail, the response I usually received was "We didn't get it."

  (5.) As of a phone conversation with ****** at ******************** Law firm, who took my call on behalf of Adriana ********************, I was told that now I must submit receipts as proof of all of f my allegedly missing mortgage payments. Since 2007, I have always made payments via phone with a representative or via the company's website. I have never received receipts and when I asked if they would provide them to me I was told that is not something that they do. ****** informed me that dates, amounts, confirmation numbers, and copies of my bank statements were not adequate proof of payments.

  I would like to clarify that my complaint is not about any arrears or discrepancies with my mortgage company. My complaint is directed solely and completely towards the attorneys and staff working for and employed by the Adams Law Group. 

  Sincerely,
  
  *** ****

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2021 I paid $850 in advance for a bankruptcy that we were going to file. After months of deliberating, we decided not to file bankruptcy. when I called the law firm. They told me to email ****@ thinkadamslawfirm.com to request a refund which I did on four separate occasions, and never received a response. In addition, they did not do any type of service or work for me. They simply handed me the paperwork and called one time to see if we were still going to file bankruptcy.

  Business Response

  Date: 03/26/2024

  Dear BBB:

  I am responding to this complaint. I am sorry these individuals did not understand the process better.

  There are no funds to refund as the fees have all been earned by the firm. Our contract states in bold type that clients might not get a refund as the firm is paid as work is performed and fees earned. This file was tended to by this office from 12-08-2020 until 07-10-2023.Below are just some of the time entries for the services rendered. This is not a surprise to the clients because it is stated in a large font, bold type on the first page of the contract just below the attorney fee section.  Plainly, stated there is no fee to refund as the work performed on the clients case used all the attorney fees.

  EXAMPLES OF WORK PERFORMED
  

  
  12-08-2020 Initial consultation with attorney quoted chapter 7 $850 plus filing fee.
  
  12-08-2020 Client stopped by the office and picked up a folder. 
  
  12-0802020 Emailed client payment link,
  
  12-08-2020 Set up a client on practice Master, P drive, internal file set up with all subfolders.
  
  12-22-2020crm follow up call and sent law pay link,
  
  01-12-2021 Contacted client to follow up on missing paperwork and sent another law pay link.
  
  01-16-2021 Follow-up call, the client is having trouble getting taxes together.  Gave her extended advice on taxes and tax professionals and discussed taxes and bankruptcy.
  
  02-16-2021 I contacted the client and set up a drop-off appointment to review all her paperwork set for March 11 at 9:00 a.m.
  
  03-10-2021 Contacted client with the reminder of the appointment.
  
  03-11-2021 Follow-up call left a message reminding the client to show up for her meeting. The client did not show up for the worksheet review today.
  
  12-28-2021 The Client called in and wants to move forward with filing bankruptcy. 
  
  12-28-2021 Conference with paralegal and authorized to stay with original price despite cost going up across the board.
  
  12-28-2021 The Client said she would call the office in the next few weeks to make a payment over the phone.
  
  1-04-2022 I Left a voice mail asking the client how the workbook was going and asked the client to call us back to give us an update.
  
  05-12-2022 received copies of credit counseling certificates.
  08-10-2022 Follow Up client by text:"Hi ******, this is ***** with Adams Law Group. I am just checking in to see how things were going. **** requested that I check on the progress of your workbook. Are you still gathering the copies of your tax returns and paycheck stubs? We received your Cricket Credit Counseling Certificates on May 12th,2022. I wanted to ensure that you know the certificates are only good for ********************************************************* if there is anything I can do to help!"
  
  07-10-2023 Clients request a refund for the bankruptcy fee we paid.
  
  The value of the services rendered to these clients  exceed the $850.00 paid to the firm.  However, despite expending work that we have to pay individuals to perform, we make no effort to collect fees that exceed the quoted flat fee.

  Respectfully,

  ************ Adams, President

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy chapter 7 pay fees but they never completed my credit repairs

  Business Response

  Date: 02/05/2024

  
  Subject:
  Response to BBB Complaint - ****** *******
  Complaint
  # ********

  
  Dear
  BBB Dispute Resolution Department,

  
  I
  trust this letter finds you well. We are writing in response to the complaint
  filed by ****** ******* concerning the services he received from our firm. This
  is our first BBB complaint in 33 years. We take this complaint seriously and
  have thoroughly investigated the matter.

  
  Mr.
  *******'s complaint alleges, "I filed a bankruptcy chapter 7 pay fees, but
  they never completed my credit repairs." Our records indicate that we have
  worked with Mr. *******; however, we have never filed for bankruptcy on his
  behalf, nor are we engaged in credit repair services. His desired settlement is
  a "correction to the credit report." This settlement presents a
  challenge as he failed to complete all the steps needed for a bankruptcy filing.
  Since the bankruptcy filing has not occurred, he has been hindered receiving credit
  bureau modifications.

  
  It
  is essential to clarify that our firm is ready, willing, and able to file
  bankruptcy for any individual, as that is our area of expertise. However,
  successful filing requires essential information from our clients, and the
  receipt thereof. In Mr. *******'s case communication and compliance has been challenging. Despite multiple
  requests from our office to him by phone and email , we have received only a fraction of the
  necessary documentation making the filing of the bankruptcy impossible..
  

  While
  we empathize with Mr. *******'s situation, we must stress the importance of
  adhering to the Federal Rules of Bankruptcy Procedure. Due diligence is
  Federally mandated and required from both the atorney and the debtor. Without the requisite
  information, our ability to proceed with filing is not permitted.
  

  Our
  paralegals made several attempts to communicate with Mr. *******. They
  experienced ongoing difficulties obtaining the necessary information and
  documentation from Mr. *******. The client never presented the required
  material. This inaction impeded his case's progress. While we regret any
  inconvenience caused, we could not proceed without the client's cooperation and
  the information.

  Also important is that we were retained to file bankruptcy only and not credit repair. Our firm does not do credit repair.  Our contract is limited to bankruptcy only which may assist one with better credit in the long run.

  We
  sincerely hope Mr. ******* understands the necessity of providing the required
  information and documentation to initiate the bankruptcy process. We remain
  open to assisting him in achieving a fresh start and improving his credit. If  Mr. ******* reaches out to us, we will speak
  to him immediately. We remain dedicated to clarifying these concepts and
  improving our clients' lives.

  
  We
  appreciate your attention to this matter and wish to express our commitment to
  resolving it amicably. Please feel free to contact us for any further
  information or clarification.

  
  We
  wish Mr. ******* the best of luck in his future endeavors.

  
  Sincerely,

  
  ****
  J *****