Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Rev it up Home solutions LLL on 04/13/2021 and he said that the would start 05/31/2021 and completion of the work would be on or before 07/21/2021. I paid 5% on 04/14/2021 that amount was 1250.00 dollars for acceptance of the project, and then 35% on start day of the work which was 06/02/2021 which I paid 8750.00 dollars. He showed up 01/2022 and he took 6months to complete the framing and the drywall which was finished in June or July 2022. Also, 02/11/2022 He asked for 35%, but I only paid 5,000.00 dollars and then on 02/17/2022 I paid the remaining 3750.00. Also he took 3000.00 dollars to order carpet, bathroom doors. He did not order anything shipped to your house. From this point he has only completed the framing and drywall. Remaining work that needs to be finished is taping, sanding, electrical, carpet, painting, and bathroom finished, Bathroom glass doors, and base boards. He will give a schedule for the week but only comes one day for that week. I would Like for him to complete the job. I would like a end date of when the job will be completed.

  Business Response

  Date: 02/19/2023

  I have communicated to Mr **** on a regular basis, keeping him apprised of current work plans and delays due to supply chain issues and subcontractor shortages. Mr **** had indicated to me that during the month of February that he was to have family visiting in his home, and desired to not have work taking place during that time. I scheduled other clients and jobs during that time, and anticipate getting back to Mr. ****'s basement project in early March. 

  Customer Answer

  Date: 02/21/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  

   

  I never told him to NOT To work in FEB.   Supply chain issues from 2 yrs?  He never respond to my emails properly.   

  he is still saying  early March he will start,  he will never confirm the end date... I need the End date of my house Project.

   

   

  
  
  
  
  Sincerely,
  
  
  
  ***** ****