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Business Profile

Roofing Contractors

Sky Roofing & Exteriors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sky roofing was contacted about awater leak in the ceiling. They found the problem was water leaking around the vent pipe exiting the roof. They said they will be out the next day. Sunday. Between 8 and 10 am.I had also contacted the roofer who did my house a few months prior. Told him what was up, He said he couldn't get out till Monday morning. Two worker showed up Sunday morning early, well before 8a. Finished the job and showed me photos on his phone. Later that morning I was sent photos and let sky roofing know that I received the pictures and the job was completed. He said he did not get the pictures, which I thought was strange. But didn't think about it. Later that afternoon I asked him about payment and he said he still didn't have. The photos. He came by and picked up the check. He did not cash it or send a receipt for weeks. In the mean time the roofer who did my roof, sent me a bill for the work. Turns out he did the repair and sky roofing did not. I am looking for a refund of my $575 paid to sky roofing for work they never did.

    Business Response

    Date: 12/11/2024

    Hello, attached are some screenshots of the conversation between our consultant and customer, repair was on 11/03/24. As you can see in the screenshots customers confirmed that our crew showed up to the property to do repairs. If customers still think we are wrong or lying he can contact me at **************************************** and I will have the office refund him his money.



    thanks

    Customer Answer

    Date: 12/13/2024

    Complaint: 22666389

    I have reviewed the business' response and am rejecting it because: I received photos of before and after the repair from the original roofer that replaced my roof.  Who I was also talking to since it was a emergency repair. I assumed it was his guys but there was a communication barrier when I asked where they were from. Sky has yet to show me evidence that it was his guys that showed up.



    Sincerely,

    *** *****

    Customer Answer

    Date: 12/15/2024

    A copy of the text from CSRoofing showing the repair. Note the phone number is not from sky roofing.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sky Roofing & Exteriors put a new roof on our home back in July of 2024. At the completion we paid the company for the job they did. It has now been over 2 months and we still have not been able to get a detailed statement of the work they performed and showing we paid the balance in full. Also no warranty information was provided on the installation and the product itself. We have asked for this information to no avail.

    Business Response

    Date: 11/07/2024

    Hello,

     

    All documentation was provided to customers, we(sky *********************** believe thats customers has been acting unreasonable. Attached is the document provided by our consultant. The customers roof was replaced and payment was collected by our consultant. Weeks later Mr ***** started requesting documentation about his roof but apparently he was trying to get all documentation within an unreasonable time. We (sky roofing) offered our apologies to customers even when we didnt do anything wrong.

     

    ***** *********

    General Manager

     

Sky Roofing & Exteriors LLC is NOT a BBB Accredited Business.

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