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Business Profile

Tax Return Preparation

Sederburg & Associates
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a take over of the company from someone else. I gave them all my tax info digitally since I have difficulty getting there due to being in a ******. I called to make sure she got the info, she did reply within a week saying she got it but hasn&#**;t looked at the info. I have called several times after and left messages. No reply. I have found out that I was pushed to a different person named ****, whom I have left messages trying to find out what is going on, no reply. I heard through a source that myself and others were given to ****. Leaving massages from April 1st-15th. I have never spoken to **** but he also needs to work on my trust, but I don&#**;t even know if he is a CPA.

    Business Response

    Date: 05/28/2024

    Sederburg and Associates strives to have excellent customer service. In this specific case the client has been in contact with both our Tax Manager **** and the owner **** multiple times on a recorded line. While we understand it can be frustrating that during peak tax season time it may take a few days to receive a response we are actively working on these returns. The promised completion date was and is 5/31/2024, we are still on track to meet that timeline but have not been able to get in contact with *** since the BBB review was made. Please rest assured **** is a well qualified experienced Enrolled Agent with the **** he is not a CPA and we do not advertise or represent ourselves as CPAs anywhere online or in our business. 

    Customer Answer

    Date: 05/31/2024

    Complaint: 21734797

    I am rejecting this response because:

    first of all, they promised completion date as of May 31, 2024 and they have not done anything and I have nothing by mail or phone from them.  They say they are trying to contact me.  I can't find anywhere where they tried to contact me.  I don't know how they contacted me.  The *********************************** Trust, FCO *********************** is my portion of the trust and I have heard nothing about what they have done.  I thought they were CPAs and they are not and I didn't know this.  They were presented to me as CPAs.  



    Sincerely,

    ***********************

    Customer Answer

    Date: 06/04/2024

    The business sent me an email saying they have been trying to reach me and left messages for me.  She said **** has been working with ***************** to get the partnership returns completed to complete my personal concerns.  She said she apologizes and has spoken to me a few times and she has not and I thought that they were CPAs.  She said she doesn't know where I got the idea that they were CPAs.  *********************** wrote this letter and is the owner of this business.  ***************** is supposed to email my taxes to me.  I don't have a printer so I can't print them out.  I need to have them printed out and sent to me.  Also, they have my 2022 taxes which I need returned to me.  I need the taxes for my trust also.  

    Business Response

    Date: 06/05/2024

    I want to close the complaint. 

    Customer Answer

    Date: 06/05/2024

    I wish to close my complaint because I have reached an agreement with the company. 

  • Initial Complaint

    Date:04/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to pay this business $285 for preparing my personal tax return, and $425 for preparing my LLC small business return. My credit card was charged $710 (a combination of the two), plus an erroneous additional $285 on top of that. That is incorrect, and is not what was agreed upon. So I reached out to my preparer, *************************, with proof in the form of a screen shot of my Chase credit card statement. She replied that she would "look into it." Three business days have passed and she never replied. I understand that mistakes happen, we are all human, but when a client contacts you because a financial error was made, I expect a quick response and correction. Never received it.

    Customer Answer

    Date: 04/24/2023

    This business has resolved my issue.

Sederburg & Associates is BBB Accredited.

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