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Business Profile

Tech Support

VueSoft

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VueSoft **************************************************** Ref: Total Lack of Support VueMinder Calendar Dear Director,This is not a cheerful letter and I seriously doubt I will hear and reply to this either, I mean after all ********************** has refused to even acknowledge my three requests for support, (I have included the emails with this letter.) Why should a letter not receive the same shredder treatment. I have been a VueMinder Ultimate user for many years. I started having an issue with syncing. I sent a help request on 07-06-2024 and received no response whatsoever. I then sent another email saying the same thing on 7-10-2024. Once again, I got no answer from support. On 07-13-2024 I sent a third support request, and it is now 07-19-2024 and I have yet to receive any acknowledgment or support from VueMInder. Yes, I have checked all my inboxes like Spam, Bulk, Junk Mail and nothing, On the web site it advertises:If the resources listed above don't answer your question, please email ********************** If you're using VueMinder Ultimate you'll have our top priority. Otherwise, we'll reply as soon as all VueMinder Ultimate requests have been completed (and always within 1 business day).Dont bank on it. Once they have you and you ask for support forget about it. I have found a calendar just as good and hopefully their support people are true to their word because I now know VueMinder could care less. I have posted a review on VueMinder site, which I know will never show, on Reddit, and ****** as well. I didnt tell anyone NOT to subscribe but I just told them my experience and let them decide.I asked a simple question as to when my renewal date was and what version I have, and I couldnt even get an answer there. I dont mind spending money, but I hate throwing it away. I am just one customer that wont be missed and easily replaced.

    Customer Answer

    Date: 08/08/2024

    Business claims that they sent  66 emails to me concerning my issue. I have not receieved any emails at all except the one basically telling me to go away. This was their response and noted that they used the name D*** when I have never used that name I always have used ****. In any case I have checked all my email servers in Inbox, Junk, Bulk, Spam, Trash. and not one email was found but they were able to send me this one, imagine that:

    Hi ****,

    Ive cancelled your subscription. This is the 66th support email Ive sent you. Youve been nothing but a pain since the start, always abusive with a toxic personality. Can you please stop harassing me now? I understand youve found a new calendar program, so good luck with that. I hope they understand what theyre in for, lol.

    Best regards,
    *************************
    VueMinder *********************************** | *******************, ***
    www.vueminder.com | www.printablecal.com | www.csv-to-ics.com

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