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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order online at dominoes when I picked up my order it was wrong I asked for a refund and was refused I called corporate and never got a real person was told Id be contacted by the ** or franchise owner, that never happened I never got a refund or and resolution

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (I prefer email over phone calls, I have a Speech Disability)Before I get started, I would like BBB and D. know that I did sent a message through their website on 12/18/2022.4 days later, no response.Here is the ***** ID: *******" in the auto reply email they sent.Main:I had ordered and paid for 2 pizzas totaling $24.90 or $22.98 (before taxes). Order/receipt #***.When I entered the receipt into my rewards, it was declined stating that either the order was less than $10 or I placed an order 2 or more times that day.My order that I paid for $24.90 was $12.98 above the $10 min. reward order.My last order before then was 09/20/2022.I then sent a message through (explaining everything) their website and uploaded my receipt from 11/25/2022.Again, no response.

    Business Response

    Date: 12/26/2022

    I have been researching this information and this concern does not belong to any of the ************** stores.  After looking on our website, The correct store that would deliver to this customer is ********************** #****, ************************** 65560.  The store's phone number is ************.   I do not know if this store is a corporate owned store or if they are a franchise.  Please feel free to contact our corporate office at ************ to get more information and further assistance. 

    Best regards, 

    *************************
    Customer Care Manager
    ************** d/b/a Domino's Pizza

Domino's Pizza is NOT a BBB Accredited Business.

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