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Business Profile

Bathtub Refinishing

Bath & Kitchen Refinishing St Louis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired *** that use to be the owner of this company many times and the work was perfect. Now a new owner has bought the company and lets just say the work was completely a wreck!!! The spray color they were to match wasnt a match, the technique was wrong as well. The sheen was even wrong! They were suppose to order a new spray tip to fix the problem which took almost two weeks to get so we were without a shower for that long. The night before they were suppose to respray at 9pm ******** the owner texts me and says oh we received the wrong tip and will have to bump you back another week. In the meantime my family is put out without a shower on the main floor. So now their fix is to just walk away and do nothing because I questioned their work ethic. This company is a joke and I wouldnt pay them a ***** for their class of work. They owe me money back now and we will see if that happens. DO NOT USE THIS COMPANY!!!!

    Business Response

    Date: 04/08/2024

    Thank you for the feedback, ***** Im very sorry to hear that we could not meet your desired quality outcome. Im also sorry that you and your family were inconvenienced. Although you were not happy with the final product, your shower was available for use 24 hours after our service was completed.

    Our goal is to proactively communicate assumptions and risks related to any project we undertake and your feedback will ensure we place greater emphasis on this moving forward. When we encounter an issue, we want to make you aware as soon as possible and do our best to make it right. 

    Unfortunately, we were not able to do that for you in this case. I will ensure our technicians are aware of the gift of feedback you provided here and use it to avoid any recurrence with future customers. 

    I will issue a full refund + inconvenience fee by mail today. Please reach out to us if you have not received it by Friday, February 9, 2024. Thank you, again.

    -******** (Managing Partner)

    Business Response

    Date: 04/08/2024

    Thank you for the feedback, ***** Im very sorry to hear that we could not meet your desired quality outcome. Im also sorry that you and your family were inconvenienced. Although you were not happy with the final product, your shower was available for use 24 hours after our service was completed.

    Our goal is to proactively communicate assumptions and risks related to any project we undertake and your feedback will ensure we place greater emphasis on this moving forward. When we encounter an issue, we want to make you aware as soon as possible and do our best to make it right. 

    Unfortunately, we were not able to do that for you in this case. I will ensure our technicians are aware of the gift of feedback you provided here and use it to avoid any recurrence with future customers. 

    I will issue a full refund + inconvenience fee by mail today. Please reach out to us if you have not received it by Friday, February 9, 2024. Thank you, again.

    -******** (Managing Partner)

Bath & Kitchen Refinishing St Louis is NOT a BBB Accredited Business.

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