We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garage Doors

Haegele Overhead Door, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a garage door opener that is broken. They gave me a bad garage door opener the mother board is bad instead of the garage door opener. They charged me for battery back up, but I do not have battery back up. They reimbursed me $300.00 and told me to find a company to put in a motherboard. I need a brand new garage door opener with battery backup or a refund in the amount of $$275.00.

    Business Response

    Date: 08/14/2023

    We're very sorry we were unable to resolve the issues with your opener. The manufacturer asked us to confirm the unit wasn't tampered with-and after further inspection and discussion, the manufacturer did confirm the motherboard was bad.  This experience was very unique to us, and we honored the refund.  After two unsuccessful attempts were made to mail a refund in the amount of $300, the choice was made to refund the credit card that was used for payment.  Our credit card processing company has confirmed that the refund in the amount of $300 was posted on Wednesday, June 7, 2023. In addition we insist you keep the unit for the confusion and inconvenience.  We truly wish you the best of luck! 

    Customer Answer

    Date: 08/15/2023

    This business needs to refund me an additional  $275.00 because I feel like I have been lied to.  The motherboard is busted in the garage door and we are not able to open the garage door .  We paid $4000.00 for this door.   When they were installing the door they were You tubing how to install the garage door.  Very nice door unable to open it. 

    Customer Answer

    Date: 08/17/2023

    Complaint: 20373967



    I am rejecting this response because: This business needs to refund me an additional  $275.00 because I feel like I have been lied to.  The motherboard is busted in the garage door and we are not able to open the garage door .  We paid $4000.00 for this door.   When they were installing the door they were You tubing how to install the garage door.  Very nice door unable to open it. Yes, we were refunded the $300.00 but would like the additional $275.00 refunded as well.   This is not battery back up and I was charged for battery back up.  The business needs to eat the labor cost or install battery back up that needs to be at least 2 horse power and it needs to be battery back up. Why would I have to pay for labor when the door is will not open and the mother board is busted.  







    Sincerely,



    **** *******

    Business Response

    Date: 08/24/2023

    I truly am sorry that you are still unhappy with our attempts to satisfy your requests.  We understand that you had many home projects happening at the very same time and that you were very concerned about the money that was being spent on those projects.  You were making changes throughout our time working with you, including a refund for an item you changed your mind about and then changed your mind about the battery back-up on the opener. This is also the reason your paperwork still shows the battery back-up, but the COST reflects otherwise, because that was your last-minute money saving decision.  We have explained this and have even gone as far as to provide you with the paperwork from our distributor showing exactly what was purchased.  We have made 2 refunds to your credit card-one for the item you changed you mind about as well as for the opener.   

    We stand by our refund decision as it covered the cost of the opener.  The labor was performed, and everything was in working order when the job was initially completed. Additional trips were made to your home to diagnose issues at a later date. Contrary to the "you-tubing" remark, I was actually now communicating with the manufacturer.  I have always had the manufacturer replace motherboards at no cost- However, the manner in which the opener was acting prompted them to ask me many more questioned and determined that the unit had been tampered with, which was confirmed through conversation as we stood there.  The very next business day was my call now to the distributor to determine how to order, if there was now a cost and all of the details.  During this time frame you informed me that you were having another company come out.  That company also confirmed that the motherboard was not functioning, and you then asked for a refund (as of June 15, 2023).  The first request was that we refund you and come take the unit down, but after a very belligerent and threatening conversation, felt it unsafe to return and best to refund you for the unit, happily let you keep the unit and part ways without any possibility of confrontation.  For all of the reasons mentioned, we do not find it appropriate to refund any amount for the labor performed. 

Haegele Overhead Door, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.