Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest mobile rv repair made repairs to my travel trailer and billed me for 3 hours of work. All work was completed in 1.5 hours.

  Business Response

  Date: 05/18/2023

  Our technician went out there and used the wrong caulk.  We got a call from his credit card company saying he was disputing the charges and he left us a bad review.  When we got the bad review we reached out to him and said we would fix it for free.  He has never reached back out to us. 

  Customer Answer

  Date: 05/18/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  i was billed for 3 hours of work when the technician was only there for 1.5 hours.  I was told by credit card company that I was billed for 1.5 hours labor and 1.5 hours travel time.  Travel time was not a line item on the estimate I received.  If I did not give the company a poor review they would not have  admitted to using the wrong caulking on the window.
  
  
  
  
  
  
  
  Sincerely,
  
  
  ******* ******

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company work on my **. My black tank was leaking. It looked like it was an issue between the valve and the black tank. He couldn&#**;t figure out why it was leaking. He climbed on the roof and ran a snake through the vent. He told me I had a rag in it and it was clogged. He said it was a pink rag and I asked to see it and he couldn&#**;t provide it. He took the snake and he ran it up the outlets on the side of the ** through the pipe connection that goes to the sewer. He told me I would have to call MSD to use a fiber optic camera because I had a block in the drain. The snake was hitting a closed valve. When I opened the valve, it flowed freely. I didn&#**;t need MSD. He looks under the ** at the valve. He took a pry bar and he was prying on something that was plastic. It did absolutely nothing. The valve leak was far worse was before. I took pictures of it and did my research on it. I had someone look at it and they said the black tank had come off the support brackets and was hanging 4-6" down. It was bulging. That was causing the leak. I put the support brackets in and I found another repair person. The A/C in the back hasn&#**;t been keeping up like it used to. This company sprayed the coils with water. You cannot do that. It could have destroyed my A/C unit. He charged me over $500 and he didn&#**;t give me a receipt. I asked for the receipt and he didn&#**;t.