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Business Profile

Heating and Air Conditioning

Dawson Dodd Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a warranty with this company to come out and check the furnace yearly. We paid between $200 and $300 for it. I have tried calling repeatedly only to get an answering service that takes my message but no one calls back. I went by their address which is in a strip mall. There is the company name as signage with the answering service phone number, but the lights were off and there was no furniture in the store front.

    Business Response

    Date: 01/30/2023

    Our mail was delayed due to changing locations. We have contacted the customer and he has been set up to receive his service. 

    Business Response

    Date: 02/01/2023

    I humbly apologize for the delayed response.  Several things have occured:

    My business partner has had several health problems (who ran our office).  We were forced to close our office and use an answering service and have the calls routed to me.  Unfortunately since I had to run the service and installation departments, I fell behind and lost phone calls.  This is not an excuse, just an explanation.

    In addition my email address was hacked (my old email address was *******************).  

    I've been in contact with Mr. **** and we've scheduled the servicing of his heating system.

    Thank you for contacting me by mail.  I had no idea there was a problem.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dawson Dodds took a $10,000 deposit on a $30,000+ project and never did the work! In early 2022, we contacted Dawson Dodds to perform some HVAC work in our historic home. *** Dodds visited our home and brought a ***** expert with him to evaluate the job. He provided a thorough estimate based on the consulting information from the ***** expert. We reviewed the proposal and subsequently signed it with the stipulation that we wanted the work completed by early May 2022. Mr. Dodds asked for a deposit of $10,000 to purchase the needed equipment for the job. He was eager to receive the deposit, so he personally came to our home to pick up the check. From the point *** received our check, and immediately cashed it, his communication became scarce. After multiple messages and put offs spanning through April, Mr. Dodds finally admitted he could not do the work. Mr. Dodds has not refunded our $10,000 deposit. He explained his financial woes, but in the 10+ months we’ve been waiting for payment, we’ve done additional research that reveals that Mr. Dodds has been doing this to many other people. We are considerate people and have been patient with Mr. Dodds. He agreed to pay us $500 a week, plus an extra $500 for our trouble. , Mr. Dodds stopped paying after 3 weeks.. Mr. Dodds has stolen $8,500 from us, plus caused us to incur $1,500 in legal fees plus pay another vendor for the full price of the work. He has admitted he could not do the work and admitted that he has taken our money. His lack of response forced us to employ legal counsel. We are due $8,500 + $1,500 in legal fees. And to be fair, we should receive interest on our funds.

    Business Response

    Date: 12/29/2022

    We are area of the the money owed to **** *******, we are are doing everything we can to settle this with **** *******.  We have paid partial amount, but additional money is owed.  My attorney and **** ********* attorney are in communication to work out a payment plan.  

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 3, 2021 a contract was signed to complete work for 2 new HVAC systems. One system was installed, incorrect size, so a new system will need to replace it. They haven't even started installing the second system. I paid 12,000 dollars up front as the contact says I would receive a discount if I did. It is September 22, 2022 and I have been fighting with the company to come replace the incorrectly installed second floor unit and to install the main floor system. I personally feel the money I provided for services was used for everything other than what it was intended for. I want my money back or them to finish the job by the end of September.

    Business Response

    Date: 09/26/2022

    I just responded to Mr. ******* complaint ti the BBB explaining what had  occurred to the 2nd floor system, & we would replace his 2nd floor system this week & subsequently replace the 1st floor system 

Dawson Dodd Heating & Cooling is NOT a BBB Accredited Business.

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