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Business Profile

Outpatient Surgery Center

South County Outpatient Endoscopy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an upper GI on 1/11/22. I was only ther for no more than two hours. When I received the bill all it had on it was that I owed $1,200.00. It took them 8 months to send me an itemized bill. When I received it it was for 10,800 and then they could write off $8,800 because I had insurance. I started making payments but had to call them every month because they were sending me the same bill every month and not applying my payments. I caled on 8/25/22 spoke to ***** - 8/28/22 spoke to ***** - 9/2022 spoke to **** - 9/30/22 spoke to ***** - 10/4/23 spoke to ***** - 11/16/23 spoke to ****** - 12/22/23 spoke to ****** - 12/29/23 left a vm - 1/6/23 no answer - 2/23 sent them confirmation of all my payments. Long story short my bill was down to $500.00 that I owe and they kept billing me for $792.40 even after me sending them confirmation of my payments. I told them I wasn’t making any more payments until they sent me a bill reflecting my payments. In return, now they have sent it to collections saying that I owe $702.40. It’s illegal to keep collecting money and not posting it to the amount owed. Please make this public so nobody else has the hardship of dealing with this center. Not to mention, I wonder how many people have been ripped off for money they don’t owe. Thank you!

    Business Response

    Date: 08/11/2023

    Patient was billed $1254.40 and made $552 in payments leaving her with a balance of $702.40.  Per our records, he has made 6 payment since 01/11/2022.  Balances on bills did not change because payments and/or proof of payments were not received.  Patient was consistently rude and attempts to explain the bill ended in her hanging up on staff. We would be happy to further discuss and have followed up with her by phone and letter.  

South County Outpatient Endoscopy is NOT a BBB Accredited Business.

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