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Business Profile

Property Management

Castle Pointe Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented from this company last year. My housing was subsidized but I did pay a portion. I moved out June 30, 2022. I got a letter today saying that there was smoke damages and cleaning . I had many things that were broken and I had to buy filters for the AC. They are saying they are keeping the deposit and that i owe them more money for "damages." $375 for damages, plus the deposit. $950. They threatened me and told me that they were selling the property. I am disabled. I was never late on my rent. The house had been a drug house and they had been evicted.

    Business Response

    Date: 08/17/2022

    ******* was a tenant in our single family house for 16 months. When her 1 year lease was expiring she provided a written 30 day notice but upon this expiring she requested to extend her stay at our property while trying to find a house to buy. We allowed this for 4 additional months. We have never threatened ******* with selling the property and it is completely within our rights to sell our property if we choose to and the new owner would continue with her lease agreement, this was explained to her. Changing filters in our single family rentals is part of the lease agreement, we off to supply them when requested. After ******* moved out it was determined that due to the extent of smoke damage that occured during her tenancy that the entire home needed to be primed and repainted after only having this done the month prior to ******* moving in. All window coverings also had to be replaced due to yellowing and smoke damage, the entire home needed deep cleaning of all appliances and fixtures to remove the smoke damage. These charges were submitted to ******* in writing and deducted from her security deposit. A remaining balance was charged to *******.

    Customer Answer

    Date: 08/18/2022

    Complaint: ********

    I am rejecting this response because:

    You, have their telephone number have someone to call me at ***** ******** it’s not fair/ they took my $950 Security deposit and say I owe them that plus $375.00 for a window blind a lie I have photos proof, I’m not Satisfied resend call leave a message again!

    Sincerely,

    ******* ******

Castle Pointe Properties is NOT a BBB Accredited Business.

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