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Business Profile

Surgical Center

Old Tesson Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife had surgery at this facility. She had met her out of pocket maximum with the insurance company already, so all services were covered at 100%. I'm providing the relevant pages of the *** statement that show they were paid in full for the charge of $822.50 that they are attempting to fraudulently double-collect.They have threatened me with a final notice and collections action.

    Business Response

    Date: 02/12/2025

    The patient is correct.  We use an outside billing company to handle all billing, coding and collecting for the surgery center.  I have consulted with our billing company and they are correcting the issue.  Unfortunately, at the surgery center, we were unaware of the issue prior to this notice.  We verify all insurances prior to the procedure and provide an estimate of what the patient will owe.  In our notes, we showed that the patient had met their OOP and would owe $0.  This was a billing company error.  The billing company will be notifying the patient of their error. 

    Customer Answer

    Date: 02/12/2025

    Complaint: 22887946

    I have reviewed the business' response and am rejecting it because:

    The surgery and complications following caused my wife great physical pain, as well as mental and emotional distress. As her caregiver, my heart was breaking watching her go through this ordeal. 

    I don't really believe this was just a billing error, and even so, where is the penalty if it was? A simple apology does not make this all better. I had to fix this by filing a complaint with the BBB. That was time I can't get back and multiple layers of stress I did not want.

    An amicable solution would be a financial payout of the amount they were attempting to double-collect. There must be a penalty or they will continue to do this to others who don't notice or who won't fight back.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:08/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a surgery back in December, I was told by ****** I didnt owe anything. Then in February they sent me a bill for 2,306 dollars. After months of arguing with them I made a payment plan with them. Well I just wanted to get this paid off so I didn’t have to deal with these rude people ever again. So I called them and paid the 2,306 in one big payment. A month later they took 256 bucks out of my account even though my balance is zero. Now when I call to get my money back, everyone is in meetings and they won’t return my call. They have even started hanging up on me.

    Business Response

    Date: 08/18/2022

    The consumer set up an auto payment plan after the procedure, 7/5.    When she made the large payment on 7/18, we canceled the auto pay.   Once the payment hit our bank and cleared, we issued her a refund of $256.33 which was to issued back the same card on 8/9.

    Customer Answer

    Date: 08/18/2022

    Complaint: ********



    I am rejecting this response because: They didn’t cancel my “auto” payment plan we set up. Then it was my fault their employees didn’t do their job. If I would not have called them telling them they took extra money out of my account they would have kept taking money out of my account. 







    Sincerely,



    ******* ******

Old Tesson Surgery Center is NOT a BBB Accredited Business.

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