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Business Profile

Hospital

Bothwell Regional Health Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to double charge and refusing to use medicade as payment. My daughter in law went there for her child's birth on the 9th. The hospital is claiming that she is not covered, but we checked with medicade and she is indeed insured. She is marked down for 45 but the hospital is claiming it was down as 85. None of this makes sense considering they had this correct before hand. This is not the first time they have had such a mess up, and it took a year to fix it.

    My daughter in law's name is ******* ***** **** number************* for 5200 dolalrs

    Business Response

    Date: 01/29/2025

    Thank you for reaching out regarding your billing concern, we are saddened that the situation was escalated by a family member to the BBB. Due to HIPAA laws we are unable to discuss the specific details of patient information which includes billing issues without the permission of the patient.  We want to clarify that there was no double billing on the part of the hospital. The issue stemmed from an incorrect code applied by Medicaid, which was not within the hospital’s control. It appears that the information has since been updated by Medicaid, as the claim was resent to them recently. At this time, there is no balance due from the patient while Medicaid processes the claim. We will continue to monitor the status and will notify the patient when a response from Medicaid is received and a statement balance is generated. 
    If you have any additional questions, please feel free to contact our billing department. 

Bothwell Regional Health Center is NOT a BBB Accredited Business.

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