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Business Profile

Photo Finishing

Inter-State Studio & Publishing Co.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Inter-State Studio & Publishing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inter-State Studio & Publishing Co. has 21 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered school photos and received a different child's photos on 11/11/2023. There is no address, phone # or email on their website to contact them, only can open a ticket. We opened a ticket on 11/29/2023 and asked them to please send the correct photos. They replied and asked for some information, which was given. We never heard back despite our attempts. We opened another ticket on 2/1/2025 and they are saying a refund was issued, we did not receive a refund, and we want the photos, not a refund. We need the photos of our child for the K-12 School Years Collage Picture Frame. We are missing that year.

      Business Response

      Date: 02/13/2025

      This customer did reach out to us about her original order and requested a refund which we provided.  The attached pdf details that exchange and all previous communication that we have had with that customer.  Because we did provide a full refund when it was requested, we do not owe her anything at this point.  She is welcome to visit our website and place an order which we will gladly fulfill.  This customer has not contacted us about any other order numbers.  We did provide the customer a digital image through email.  Please read through the attachment and you will see that we have resolved this issue however, I think that the customer started this complaint prior to resolution.   Can we have this complaint removed?  

       

      *** **********

      ***************************

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 photo packages on my mobile browser on 9/1/2022. I wanted package 1 for my 8th grader and package 2 for my preschooler, as these were her very first school pictures. There are multiple clicks to get a package in your cart on their website and multiple codes to enter when ordering pictures for two different schools. I received package 1 for my preschooler yesterday, so being unsure if this was my mistake or a glitch in their system, I went online to order the additional prints that I needed. Come to find out, I was going to have to pay the $3 "style charge" again, on top of ordering $11 individual "add-on" sheets for the three more sheets of photos I would have received with package #2. I contacted customer service, and the representative was not understanding or helpful with this issue. I asked if I could pay the $11 difference for package #2. The only options I was given were to pay considerably more for the sheets I needed or another $22 for a digital image to print the sizes I still needed. I'm very disappointed in their customer service department's lack of caring and flexibility. Our children are only young once. These photos cost enough as it is, so it shouldn't be so hard to reconcile a difference with a customer regardless of who is at fault—poor customer service.

      Customer Answer

      Date: 10/11/2022

      Hello,

      I wanted to let who it may concern know that this complaint has been resolved by **** at Inter-State. 

      Thank you,
      *** ***** 

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to have my daughter's middle school pictures taken for today, Sept. 1, 2022. My daughter wanted her picture taken in a way that represents her belief system and hygienic practices. The photographer MADE my daughter compensate her belief system then proceeded to take the picture. There is NOT a policy in place at the school stating that my daughter cannot practice her beliefs and she has been practicing for over 1 year without complication. This photographer and business discriminated. I would like a refund.

      Business Response

      Date: 09/07/2022

      The customer contacted our Customer Service department on September 1st requesting a refund. We processed the full refund on September 1st at the request of the customer.

    Inter-State Studio & Publishing Co. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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