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Business Profile

Storage

Diamond B Mini Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/01/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A family member signed us up for a storage unit at this facility in Oct 2023 when we had to vacate our apartment in Sedalia. It was put in my fiancée ******* ********* name and I was added as an authorized person. We relocated to Springfield, MO, and it took us 6 months to find an apartment. We moved all our things out of storage in mid May 2024. There were dead mice in our things; they came from the storage unit. I called to inform them that we had vacated our unit. I was not aware that they required a 30 day notice. The person I talked to on the phone said they would email the owners to see if something could be worked out. I never heard anything back. On June 1st 2024 they took $76 out of our bank account. When Matthew called them, the person on the phone was incredibly rude and refused to do anything. We don't think we should have to pay for an entire month on an empty unit over a policy that we were not aware of. On top of that, I have the added inconvenience of having to wash all my son's toys for sanitary reasons because of the dead mice in his things.

    Business Response

    Date: 06/03/2024

    Hello,

    We are sorry for the miscommunication and your experience. While our rental agreement does include a notice period, we've waived that requirement and refunded your last payment.

    Customer Answer

    Date: 06/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!

    Sincerely,

    ****** ******

Diamond B Mini Storage is NOT a BBB Accredited Business.

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