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Business Profile

Meat Sales

Kobe Club Burgers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meat Sales.

Complaints

This profile includes complaints for Kobe Club Burgers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kobe Club Burgers LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been members of the ********* with this company since August 2023. We are signed up to receive quarterly boxes of 6 steaks (2 Ribeyes, 2 NY Strip and 2 Filets) for $430/quarter. The way it's supposed to go is they charge our card and email us a receipt. We're supposed to receive the ***** tracking number within 24 hours and then the meat arrives. From the beginning we had issues. We were charged for the first 2 boxes and they never arrived. I was able to get in touch with somebody and get them to remedy the situation and they convinced me to keep my subscription and it would get better. We received the next quarter's box with no snags. Then in September I realized that we had been charged for in May and in August for the 2nd and 3rd Quarter boxes but never received them.I first reached out on 9/17/2024. By 9/26 I still had not received a response so I sent another email. I heard back from ***** **** on 9/26 stating they would ship the boxes on the following Monday and throw in some extra cuts as an apology. By 10/2 I had not received the meat or a tracking number, so I reached out again. Still no response by 10/7 so I sent another email to either send the missing 2 boxes immediately or refund my card for $860 (the cost of 2 boxes). Somebody called me that evening and apologized again and stated they had a death in the family that was messing things up but that he promised he would get the 2 boxes out in the mail the following day. On 10/29 I STILL had not received the product I paid for or received follow up communication. I again asked for my money back and to cancel all future charge. I contacted our credit card company to disallow future transactions. **************** is working on refunding me one month, but I would like the remaining $430 returned to me. I am assuming the business no longer exists, but I am on their website and they are still allowing new customers so my next contact is the Missouri Secretary of State.

      Customer Answer

      Date: 11/18/2024

      The company reached out within an hour of me submitting this complaint and refunded all of the money I had paid for undelivered items.  For me, this issue is resolved.  

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered meats on 4/24/24.Never received. Sent many messages, without a response. Finally connected with owner ************* on the phone. I gave him my order number and he apologized - saying I don't know how that happened. He promised to get the order out to me. Another 6 weeks have passed, more phone calls and messages without a response. Please help.

      Business Response

      Date: 09/23/2024

      Customer was already refunded.

    Kobe Club Burgers LLC is NOT a BBB Accredited Business.

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