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Business Profile

Bank

Focus Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Focus Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Focus Bank has 2 locations, listed below.

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    • Focus Bank

      1150 S Main St. Sikeston, MO 63801-3101

    • Focus Bank

      PO Box 1526 Sikeston, MO 63801-1526

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 5,2023 I went to this banks atm to withdraw money to pay my bills and their atm did not dispense my money although it showed it did and took my money from my bank account. The next day I came to bank and informed them And at first the guy acted as if it was no big deal he may or may not get to counting the atm down that day. He counted it down and verified the machine was over so my money was still in the machine. So now going on the second week Im no closer to gettin my money and its like they arent trying to give me my money and saying its the card I used but the Skrill account people are saying its the bank saying I received my money and so they cant refund my money. Any other bank wouldve counted down the atm and once verified I didnt receive the money gave u the money then but not this bank

      Business Response

      Date: 03/25/2024

      Focus Bank followed its procedures.

    Focus Bank is NOT a BBB Accredited Business.

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