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Business Profile

Electric Connectors

One Source Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Connectors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-02-24 I recieved a quote for some electrical work in a new shop building. On 12-10.24 he showed a quote for a heater for ******* On 12-11-24 I wrote him a check for ******** ******* up front to start the work and ******* for a heater. They started the job and never came back. I paid for the material out of my pocket. They kept my material and shop key. I have called numerous of times I have went by the business several times. I finally caught up with **** **** today at the One Source Electric office and he stated he had to many hours in this job. I said so you basically under bid it. He said they were sending me a letter in the mail to say they won't go any further with out more money. They have 4 partial days in this project. I have naked wires in the shop. The city came and ran temporary power to the shop and the wire is laying on the ground. We supplied all equipment needed for the job and all material. When I asked him about the heater he said he hadn't ordered it. I am hoping you can help me recover my ******* back for the heater, our materials and shop key.Thank you,****** ****

    Business Response

    Date: 03/12/2025

    He thought it was a handshake deal.  He signed a contract and a lot of things spilled out.  I told him that he didn't have a blueprint about the project.  He started adding things and got to a break even point and the contracted amount had been exceeded.  He has been sent a certified letter.  Once he signs the document and sets up a meeting to do a little mitigation, we can go forward.  The process is still taking place.  

    Business Response

    Date: 03/16/2025

    To Whom It May Concern,


    I am writing on behalf of ************************** to formally request a revision of the statement derived from the recent phone interview regarding the claim filed against our company. We believe the current statement does not accurately reflect the facts and context of the situation.


    To ensure clarity and fairness in the resolution process, we have included a full, detailed PDF rebuttal outlining the facts and our position. We respectfully ask that the statement be amended to better align with this information.


    Please advise on the next steps or provide guidance on submitting a revised statement.


    Thank you for your attention to this request.


    Sincerely,
    **** ****
    Owner, One Source Electric LLC
    *************************************************************
    Phone: ************
    Email: ***************************************************************************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: December 29th 2023 Amount paid: $700 ****************** employee **** said to make reservation of equipment for the 4th of January to move utility pole. Reservation was made. Date has come and gone. Multiple other dates were made for job to be done in following weeks. Job was never completed. Company is dragging its feet. Found someone new to do job previously requested. Contacted one source electric employee **** about getting money back. One source employee **** said due to the way things are done the most they would be able to give back is 50% of payment.Resolutions offered: 50% credit refund Resolution wanted: 100% refund

    Customer Answer

    Date: 02/29/2024

    The company has resolved the issue.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired One Source to do electrical work on my house I was only at 100 amp and he upgraded me. He managed to do my breaker box but left everything else undone I still need all my electrical outlets replaced and the power working in my house I have areas where I have no power. The job was supposed to be done last week Sunday he did not show up and has not called. It is now been 9 days and I still am unable to contact him. He does not answer his phone he does not answer his texts and his voicemail is full I need this problem resolved I paid him cash of over $12,000 I either want my money back or him to finish the job that he started

One Source Electric is NOT a BBB Accredited Business.

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