Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** from this business online. The ** was advertised as being brand new in box. When I came to the store to pick up the **, I asked to inspect it before leaving the store. Upon opening the box it was found that the ** was not new, as the business had described. The ** was scratched, had a remote from a different maker, and would not even turn on. The owner was present and said "what do you expect when you get something at such a discount?" I replied that I would expect the item to be as advertised no matter what the sales price was. I explained to him that he advertised this item as new, and it was clearly not new, nor did it even function. He proceeded to offer me a refund, which I accepted. BUT then the owner made a fraudulent claim on the online bidding site claiming that I refused to pay. This claim is fraudulent and untrue and a malicious attempt from the business owner to penalize me for requesting a refund, ON AN ITEM THAT DIDN'T WORK AND WAS FRAUDULENTLY ADVERTISED. I want the fraudulent claim to be retracted from hibid.com, as it is untrue and unfair to me as a consumer.

  Business Response

  Date: 06/02/2024

  This customer left negative reviews on ****** for our company, and it was not in line with the scope of what happened. We refunded 100% of her money when she complained, as she stated. Also, this transaction is OVER ONE YEAR OLD! We are closing our file. ***

  Customer Answer

  Date: 06/04/2024

  Complaint: 21792052
  
  I am rejecting this response because:
  
  The merchant has left a fraudulent review on Hibid affecting my ability to use the site. They are claiming I refused to pay, when the reality is that they gave me a refund due to their description being inaccurate. Please correct your review on Hibid which is less than a year old.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***. owns the property I have recently moved out of (****** **** *********** ********** ***. I lived in the apartment for 3.5 years (July 2019-January 2023). During that time I lived alone and had no pets. When I moved in I had paid a $500 Security Deposit. Twice during my tenancy, my apartment was used to show prospective buyers and renters, including a couple days before moving out. Before moving out, myself and one other cleaned the apartment. Aside from natural wear and tear to occur over the 3.5 years of residence, there was no damage. I moved out 4 days before the end of my rental period however kept the electric on in my name to aid in the transition as the maintenance man had been present the day of moving out and mentioned another apartment needed complete floor repair due to their refrigerator not being thawed. The day I left, I had contacted *** (owner) regarding leaving the keys and a forwarding address. Forty three days later, I had not heard from him and reached out myself via both text and email. *** replied, "****y I really tried to work something out to get you a deposit refund but I was astonished when I went in to see the apartment. We had to totally replace the floors because they were so bad there was no way it could have been re-rented in that condition. We also had to repaint the entire apartment and replace some blinds." When I replied that this could not be the **** and that I have pictures both of the day I moved in and the day I moved out, *** did not reply. The following day (44 days after moving), *** emailed me stating, "I will forward to you the deposit status form for your reference at your new address." In all my time at ****** ****, I had never had a poor experience with *** or his staff. This issue was both the first and most egregious way to leave what has otherwise been what I thought a great relationship.

  Business Response

  Date: 03/29/2023

  Good Morning. 

  I am attaching the security disposal

  Please lets us know if there is anything else you need from us.

  ***** ******

  ***** ***

  Customer Answer

  Date: 03/29/2023

  Complaint: 19628970
  
  I am rejecting this response because: this document was mailed to me. While it is dated Feb 1, the envelope was postmarked 3/24 and I received it 3/27. The original communication between he and I - as described in the original complaint - mentioned completely different reasoning for not returning the deposit as well as never mentioned the charges exceeding the amount or sheetrock repairs. Again, I lived alone in the apartment with no pets and exceptionally minimal guests for 3.5 years. The carpets were not brand new upon my moving it and the need to repair them did not exceed "normal wear and tear." There were no damages to walls requiring sheetrock repair done during my time in the apartment. There had never been any communication from the landlord regarding a scheduled time he intended to inspect the apartment or allowance of myself to be present for said inspection. Additionally, he did not make any communication attempts until I reached out past the 30 day mark, as noted in the original complaint. Once again, my apartment was used as a "show" apartment to prospective tenants on various occasions, including days before I vacated. After that showing, the maintenance man stated, "She loved it and will be moving it ASAP!" If the apartment was truly "unrentable" in that condition, this seems to not match the narrative.  It is fully believed this was sent in retaliation to the original complaint. Again, there was never a negative relationship between the landlord and myself before the move-out process. I have photographs and videos that cover both the day I moved in and the day I moved out of the apartment, as previously mentioned. I am willing to upload any documentation to support these facts as needed. Contact has been made with legal counsel should this be pursued any further.  
  Sincerely,
  
  ****y Williams

  Business Response

  Date: 03/30/2023

  ******, your letter was sent out in a timely manner. It was sent to your last known address since you didn't leave us with a forwarding address until earlier this month... You destroyed this apartment, so much so that we had to repaint completely, totally replace the carpet in two rooms. We didn't even bill you for all of the damages we could have. We have nothing further to add. ***

   

  Business Response

  Date: 04/10/2023

  We did send the letter to her address of her apartment. The consumer stated she has proof she sent her new address to us but I do not see any proof provided.

  Customer Answer

  Date: 04/11/2023

  Attempt to attach photos for BBB request