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Business Profile

Auto Lube

Kwik Kar Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went there to get my headlight changed and within a couple hours it was out again. My husband took it back there this morning. They refused to change it, said it was a bad lightbulb and they refused to give us a refund. I would like a refund.

    Business Response

    Date: 04/19/2024

    On 4/18/2024 the customer brought in their 2010 Cadillac STS Base for a headlight replacement.  They wanted to provide their own part.  We do not offer any warranty on parts that a customer provides.  The customer stated that he had already tried to replace it but could not complete the installation.  We recommended a new bulb but customer wanted to used the same one he had tried to install already.  The bulb had already been removed from it's packaging and been handled.  We did offer to replace the bulb with a new one plus labor to remove and reinstall.  Also the vehicle had damaged body and parts to the bumper and headlight area.  We do not feel a refund is appropriate because we used the customer's own part and performed the service that they specifically requested.

Kwik Kar Automotive is NOT a BBB Accredited Business.

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