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Business Profile

Auto Repairs

A-1 Custom Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for A-1 Custom Car Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Custom Car Care has 3 locations, listed below.

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    • A-1 Custom Car Care

      1935 W Sunset St Springfield, MO 65807-5903

    • A-1 Custom Car Care

      401 US Highway 60 E Republic, MO 65738-1940

    • A-1 Custom Car Care

      1821 S Fort Ave Springfield, MO 65807-2377

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped my car off two weeks ago with an issue. They had trouble finding the issue, so they scheduled a test drive with me the next day. Despite noting the issue on the test drive, I continued to receive few updates (they were running lots of testing though). After hearing nothing, I called on 3/19 to be told that theyd call me back by the end of the day on 3/20. I did not receive a call and had to call back on 3/22, where they still did not have an answer. Finally, I got a call back where they said they cant figure it out, but theyre going to just wait until the problem gets worse. Absolute waste of two weeks with minimal communication, would not recommend.

      Customer Answer

      Date: 03/22/2024

      This complaint can be retracted. Thank you. 

      Business Response

      Date: 03/25/2024

      ****** must have written this dispute before the invoice was paid. We had a discussion on the 22nd and agreed on an amount. the $400 dispute is not valid. We have attached a copy of the invoice as proof, thank you.

      Customer Answer

      Date: 03/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    A-1 Custom Car Care is NOT a BBB Accredited Business.

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