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Business Profile

Bank

Guaranty Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Guaranty Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guaranty Bank has 11 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25 we went to the bank because there were fraudulent withdrawals on our account. We asked that they close the account on August 29 because we still had a bill set up to come out. Come to find out they never closed the account as requested. Then all of these fees came out.
      I contacted the corporate office and they didn't help either. I want the fees removed as I wanted and was told the account would be closed.

      Business Response

      Date: 10/12/2022

      In review of the complaint, it is confirmed that *** ********* closed her account.  Due to an error, a direct deposit to the account forced it to reopen.  Additional withdrawals came through and were posted.  Any fees associated with the account reopening have been refunded.  However, the withdrawals that came through the account after reopening were confirmed by the customer to have been authorized.  Charges authorized by the customer must be covered by the customer.  The bank does not pay them.

       

    Guaranty Bank is NOT a BBB Accredited Business.

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