We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty School

Academy of Hair Design, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty School.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One month before graduating, after the director apparently coarse another student into screen shooting private messages about my mental health and health, I was terminated from the school under the guidelines of, "not a good fit." This is also after the second half of my student loan dropped into their bank and they had not issued me a refund based off, of the extra loan money left over after paying the school. This issue also follows after I made a complaint to the staff about some of the conditions of products in the salon, and asking where our money was going, considering the status of the building falling apart, and lack of supplies for the students.

    Customer Answer

    Date: 12/08/2024

    Provided are screenshots of others confirming some of the misdeeds.

    Customer Answer

    Date: 12/08/2024

    Provided are screenshots of others confirming some of the misdeeds.

    Customer Answer

    Date: 12/17/2024

    I was confronted in front of the class and clients when my teacher unprofessionally asked, so whats your drama? Of course causing a public reaction seeing as to how she publicly chose to confront me. No physical actions or write *** were ever given. And neither were any warnings. I was wrongfully terminated for doing nothing but communicating my disabilities, then being terminated once they received illegal screenshots of my person health information. The termination of my education was unprofessional and no attempts were made to remedy and situation. This was retaliation upon the schools behalf when they wouldnt handle my issues privately I took it public. Everything I complained about were reasonable and just. I have over 15 students willing to testify to the schools behavior and having them experiencing similar situations. There are NO records in student forms complaining or recording. The teacher would yell at each other and other students in front of the whole school and clients. The unprofessionals here would be the school. 

    Customer Answer

    Date: 12/17/2024

    I am not the only one going through this. And it have experienced injustice from the school. 

    I am contact with a lawyer

    Business Response

    Date: 12/18/2024

    Our goal is to provide the best possible education by ensuring our curriculum remains relevant and current. Our education staff are ready and willing to work with all students and provide a great learning experience. We expect our students to participate and contribute to the culture in a positive way that enhances our learning environment. Our student salon is a busy, hands-on learning environmentone of the most effective ways for students to gain experience. To maintain operations, we purchase supplies on a weekly and monthly basis, working diligently to meet student and client needs. Regarding financial aid and refunds, we strictly follow all guidelines set by the ***********************. Policies have been fully adhered to in this situation.

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the school to get my hair done.
    The entire time I was there the teacher kept telling me I needed product even though I repeatedly told him no..then he got angry.
    I had two different people working on each side of my head..totally different.
    Neither side was good.
    I also had product left at the nape of my neck causing soreness and redness.
    I called and was told to talk to *****. I couldn't reach her for over a week because she was sick. She said they'd redo it for free.
    I made an appointment, but had to change it due to my getting sick.
    I could have gone even with the horrible cough, but I did not want to spread it.
    I went there today and was told I'd have to pay..
    My hair was all splotchy.
    They screwed up..totally on them.
    I got sick..out of my hands.
    I'd like a full refund.
    I will not go back there.
    I witnessed a student asking an older patron for a graduation gift..jewelry..unprofessional and I felt she was preying on an elderly person.

    Business Response

    Date: 04/24/2023

    BBB - Better Business

    Complaint ID# ******** *****************************

    It is our desire to provide the best service possible.

    I have included statement from our educator and the client's history report. On November 30, we received a phone call from **** stating that she did not like her redo. We offered to fix her hair and scheduled her appointment; she did not call until after her appointment to cancel. We rescheduled several times, and they were canceled.

    Signs are posted that the services are done by students, we do not offer refunds.

    However, it is important to us to take care of our guests. If **** is not happy with her service, we would be more than happy to offer her a credit of $30.75 that she can use on another service.

    I have included a statement from our Education Director who handled the situation, as well as some documentation.

    Thank You,

    *********************

    Campus Director

    Customer Answer

    Date: 04/24/2023

    I canceled because I had covid..they knew ****. When I went to the appointment I was told I had to pay full price..so thst is not entirely true.

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Academy of Hair Design, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.