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Business Profile

Carpet and Rug Cleaners

Stanley Steemer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/21/24 Invoice #*******, cust#******* Amount $1180.00 We had Stanley Steamer clean our duct work and the next day we notice a Crack in our ceiling from the return unit all the was to the garage door (going into the house), and on the interior ceiling. I called them as soon as we noticed it. My husband climbed the ladder to take pictures and you could see footprints exactly where the cracks are. Kept going back and forth with the person on the phone until I told him he just needed to come and look for himself.He came on 8/26 the ticket #******* with initials of RM. His first remarks were his people had no reason to get in the attic. I informed him that I heard them up there. Then he said we were just trying to find something wrong and basically called me a liar. I then showed him a picture from the week before when we had carpets cleaned of a antique child's chair they broke. He argued about that until I blew the picture up so he could clearly see the chair leg.He had no intention of owning up to the damage his people did.These charges were put on a credit card and I'm seriously thinking about contesting the invoice for the duct cleaning.He did tell me he could give a ****** gift certificate for the chair on the next cleaning. I told him that would never happen. He said he just didn't go around writing checks if someone complained.

    Customer Answer

    Date: 11/22/2024

    I protested the charge with the credit card and Stanley Steamer did not respond to them either.

    Appreciate your help.

    Thank you **** Hagedorn 

     

Stanley Steemer is NOT a BBB Accredited Business.

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