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Business Profile

Carpet Installation

Mouery's Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet Installation.

Complaints

This profile includes complaints for Mouery's Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Within one month after installation, large pulls in the carpet started to form. Mouerys (the installer) was notified and they went through the warranty process. The manufacturer approved to only have two of the five rooms carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced.The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people living in the home, this seems quite extreme especially for nearly $10,000 worth of carpeting. Last time I spoke with Mouerys they were supposed to come take a larger sample from the master bedroom and resubmit the claim. They never showed. My home renovation contractor said Mouerys ended up keeping $2000 the manufacturer provided for the claim. I am unaware if the manufacturer actually did provide any sort of credit. When will companies actually do what they say they are going to do?

    Mouery's Flooring is NOT a BBB Accredited Business.

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