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Business Profile

Clothing

Krickets Fine Fashions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $575 purchasing womens clothing at Krickets ************ this afternoon. I told the salesperson that I wasnt sure about sizes or styles, so I would buy several things and then return what was not liked or didnt fit. An hour and a half later, I took $328 worth of clothing back, unworn, tags on and receipt in hand. The same clerk said they dont give refunds. They only give gift cards. I said I dont want a gift card. Theres nothing else here I want to buy. I want the credit card I used credited. I have the receipt, and I just bought them. I had told the clerk multiple times prior to the purchase that I may be bringing part of it back, and she never said there was a no refunds policy. I asked where the policy is posted, and she said it was not posted anywhere. Nowhere on the receipt does it say you cannot have a refund and nowhere on the website. I confirmed the policy by saying, if a person buys something in your store and brings it back WITH a receipt, their only option is to buy more product? She said yes. I feel there was intentional deceit by not disclosing such a policy to the customer. I was issued a gift card for $328. However, theres nothing I need or want to purchase.

    Customer Answer

    Date: 01/14/2025

    01/14/2025 JM: Spoke with ****** ********** and he would like for this complaint to be close. Consumer has received his full refund amount and is very happy. According to Mr. ********** everything is great and he thanks the BBB for all its hard work in getting this taken care of.

Krickets Fine Fashions is NOT a BBB Accredited Business.

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