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Business Profile

Credit Union

Assemblies of God Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Assemblies of God Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Assemblies of God Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm Certified Real Estate Appraiser. Assembles of God Credit Union (AGCU) asked me to appraise the condominium unit for the loan Loan #******* & promised to pay me $350 for the appraisal report. Property address *********************************************************************************** Borrower's names are ****** ************ ****. Appraisal report has been completed by me and accepted by the AGCU 02/2025, however, I did not receive $350 payment yet. All my efforts to discuss this matter with AGCU were ignored. Please help me to resolve this matter.

      Business Response

      Date: 05/12/2025

      This customer is correct in that we had not paid this appraisal invoice as of 05/01/2025.    A few things that might help shed some light on the situation.

       

      1. We generally pay invoices at the closing of the mortgage.   There have been several issues with the ***************** that delayed this closing and it will be occurring this week actually.
      2. However, we should have paid this invoice sooner as every once in a while a prolonged delay can occur and since we are out of state, I can see why the appraiser was concerned she may never receive payment from AGCU.
      3. We were alerted on 5/1 the same day that this was sent to BBB that payment had not been received.  
        1. It turns out the appraiser had been calling our fax line at ************ which is why she probably felt we werent responding.
      4. Upon notification that the invoice had not been paid we promptly sent payment to the appraiser ******** ***. This occurred the following day.

       

      Apologies for the slow response on getting out payment, as the delay on closing interfered with our system of payment.

      Customer Answer

      Date: 06/13/2025

      This issue has been resolved and I am satisfied with the resolution.

    • Initial Complaint

      Date:10/08/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep sending us text messages that I have an account. I have never had an account with them. I do not have an account with them. I would like for them to stop contacting me about this.

      Business Response

      Date: 11/12/2024

      We can confirm that *** ******* is not a member of ours and we do not have her information obtained in our system. Therefore, it is most likely spam calls that she is receiving. We are NOT sending out calls/texts to her from Assemblies of God Credit Union. Any other questions, please don't hesitate to reach out to us. 

      Customer Answer

      Date: 11/14/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      *** *******

    Assemblies of God Credit Union is NOT a BBB Accredited Business.

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