Reviews

Review Details

• Review fromJoshua L

  Date: 10/10/2023

  1 star
  Been a
  patient since 2017 and dont believe the good reviews...they have never
  filed a complaint and I have. Its been in GRANT OLSON, DDS email for
  almost a month. They do not care about your complaints, nor do they want
  to hear about them. I had to call almost a month latter to get an
  update on my complaint and they told me its still in his email box.
  Their response is silence and he's the owner of the business....very
  unprofessional! I have called multiple times and get forwarded to the
  patient cordinator and received nothing back. Also the receptionist
  knows all this as I told her my complaints and she dissmissed my
  complaints and is politefully patronizing. Everything is fine until you
  complain with a complaint.
  
  GRANT
  OLSON, DDS has time to get on and airplane go on vacation??? (This is
  also what the receptionist told me), but no time to address complaints
  from customers regarding his business.
  
  They
  do not want to make things right with or by their customers, and
  eventually you will have problems with something someday! File a
  complaint as they will ignore you as well, treating you with the silent
  treatment.
  
  My
  complaint was very severe with how my health has declined due to
  innovative dental because they were giving me medical advice, and they
  have no right to be doing that since 2017...and my health has suffered
  where I was in a wheelchair for over 3 years because of innovative
  Dental. The bathroom entrances are not big enough for standard
  wheelchairs. Also the dental assistant didn't read my chart, I put down
  my special needs, and I fainted and had to have the appointment cut
  short because they don't care about special needs people at innovative
  dental...only appealing to the hipster demographic rather than a place
  where everyone can come and feel welcomed and belong... It's shameful.
  Even my mom who has been a pharmacy manager for over 15 years, was
  appalled!!!
  
  Update:
  
  GRANT
  OLSON, DDS did contact me directly (on his vacation) , but did not
  address any of my complaints, left  me with a coporate response trying
  to perform damage controll and blowing off my complaint. I told him to
  please take my email complaint seriously if he wants to change
  innovative dental to be a better place for myself and others
  patients...he did not respond and ghosted me. Very unprofessional!!!
  
  I
  asked that my complaint be annonomous (with my orginal phone call with
  the receptionist and email), didnt even tell the receptionist my name
  (both times I called i got the same receptionist), and she reverse
  looked me up based on my phone number and violated my anonymity
  regarding my anonymous persons complaint. They could fix things
  regardless of my anonymousness because the problems at Innovative Dental
  are even beyond my complaint. It makes it hard to go back to Innovate
  Dental now that my complaint is no longer confidential. I was hoping
  they would make things right and improve, and i could go back and have
  no problems... but now it's difficult when I could possibly be singled
  out and possibly be retaliated against becuase I have no more
  anonymity....and I was singled out already by the receptionist.
  
  UPDATE:
  They intentionally did not call or text as they usually do to let me
  know about my upcoming appointment as this is all because I filed my
  complaint...I was retaliated against simply because I made a
  complaint!!! And because I made my complaint with the Better Business
  Beauro BBB!!!
  
  It's
  clear at innovative dental that they don't want complaints nor want to
  serve patients who make complaints to try to improve things at
  innovative dental to make it a better place for other patiences, and the
  owner obviously doesn't want to make it a better place.
  
  Not to mention unprofessional!!!