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Business Profile

Dry Cleaners

Lloyds Cleaners

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Lloyds Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lloyds Cleaners has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lloyds Cleaners

      3104 S Golden Ave Springfield, MO 65807

    • Lloyd's Cleaners #4

      3630 E Sunshine St Springfield, MO 65809

    • Lloyds Cleaners

      1645 W Republic Rd Springfield, MO 65807-5700

    • Lloyds Cleaners

      701 N 20th St Ozark, MO 65721-9155

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off a suit for cleaning on December 4 and was told it would be ready for pickup by December 6 or 9. When I went to pick it up on December 16, I was informed they couldn't locate it. I was also promised a call with an update, but no one ever reached out. I've called five times, only to be told each time that they can't find the suit. One time I was told it was lost, and another time I was told another customer has it. It seems like no one is taking responsibility for returning the suit (or even returning my calls), and I am requesting reimbursement in the amount of $450 for the cost or a replacement suit.

      Business Response

      Date: 01/07/2025

      In response to claim 22706174. This issue was resolved weeks ago. Customer received his suit.

      Customer Answer

      Date: 01/07/2025

      The business eventually found and returned the suit after it was missing for two and a half weeks. During that time, the manager at Lloyds failed to return calls, take accountability, or provide accurate updates. At one point, they claimed to have located it, but when I went in to identify the item, it turned out to be a womens pair of dress pantsa completely different item. Ultimately, it seems the suit was given to the wrong customer. In short, it should not take weeks for a business to locate and return a customers property. Having to purchase a new suit while waiting for an update was far from an ideal solution.

      Customer Answer

      Date: 01/07/2025

      The business eventually found and returned the suit after it was missing for two and a half weeks. During that time, the manager at Lloyds failed to return calls, take accountability, or provide accurate updates. At one point, they claimed to have located it, but when I went in to identify the item, it turned out to be a womens pair of dress pantsa completely different item. Ultimately, it seems the suit was given to the wrong customer. In short, it should not take weeks for a business to locate and return a customers property. Having to purchase a new suit while waiting for an update was far from an ideal solution.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 26, 2024, we left two jackets to be cleaned. One jacket had a hood, and the other jacket had an outer jacket, inner jacket and hood. The cleaner lost the hood and the outer coat to the three-piece jacket. The cleaners was able to find the outer jacket with the hood but unable to locate the hood to my blue jacket from LL Bean. The business lost the hood to my jacket. To replace the jacket from LL Bean will be at least $150.00. We have tried working with the cleaners, we filled out the form for loss. The manager called my husband an called him a liar stating the hood was not attached. Additionally, when we pick up a jacket we had left for repair and cleaning, the cleaner tried to give us someone else's shirts and the cleaners had not cleaned the jacket. Not only is my husband not a liar, he is not a thief.

      Customer Answer

      Date: 12/09/2024

      Here is the receipts and telephone attempts to solve this

      Business Response

      Date: 12/17/2024

      I am a manager with Lloyds Dry Cleaners. We recently received your complaint letter from customer ***** ********. This letter was not mailed here to our main office. We are just now receiving it. *** ******** is disputing the charge of cleaning of her coat which we have already refunded. I will attach confirmation. She is also stating that we lost a hood to her coat. We have no record of having a hood to that specific coat. We initially spoke with *** ******** who was very belligerent with myself, the staff at multiple locations as well ****** our HR director. We did explain that any further contact needed to be done with *** ******** who never reached back out to us. If *** ******** would like to resolve this matter she has our contact information.

      Business Response

      Date: 01/07/2025

      we did respond to this through email and spoke with someone over the phone as well

    Lloyds Cleaners is NOT a BBB Accredited Business.

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