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Business Profile

Fast Food Restaurants

Hardee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 19, 2024 I stopped at this Hardees to get dinner on the way home...they were very rude when told them I used the app and was checking in...when I got to the window the girl, which I just so happened to have had an encounter with last summer in the morning, opened the window and asked for money...I said no it is paid for, she slammed the window shut. I noticed the female behind her at the counter picking up 2 cups WITH HER FINGERS IN THE TOP OF THEM, taking them to get our tea...the 1st one came back with our food and the drinks, I asked their names, she said something quickly and then turned away, I waved to the other one to come to the window...she opened it, I told her I h ad a problem with her putting her fingers in my cup, and told the other girl, she laughed and walked away, she said I didn't do that they come out of the dispenser, I said I watched you pick them up off the counter she said oh....I have not gone back, and will not...I contacted customer service and they said I would get a call from the DM, never did, told them again, they said well they were busy and will reach out now. It is 2/11 /25 and I have still not heard anything feom anyone, I want a refund and will never go back.

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    orst experience ever after spending over $22...after checking in at the speaker and waiting for 4 cars a young girl with no name tag starts to had me a small bag and ask for $2 something I said no i have a mobile order and she gave me a nasty look and stormed off. 5 minutes later she came back and shoved me a bag and no receipt. I started to open it to check it and she said you need to pull up to do that..I said no, I will check it because if ita wrong I'm not getting out and walking inside, I had 2 toddlers and an infant in my vehicle. She said no pull up. She said pull up each of the 3 tines I asked for her name refusing to give it to me. I asked for the manager and she said that's me, and slammed the window shut...I will never go back there again.I reached out to corporate, they said someone would get back to me within 8 days, no one did, I told them and they said they would contact me asap and I never heard from anyone

Hardee's is NOT a BBB Accredited Business.

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