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Business Profile

Fishermen Supplies

Plateau Fly Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishermen Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 2 years ago I went Plateau Fly Shop and bought a fishing pond vest for $145. They have a 30 day return policy. I injured my foot and was incapacitated for 6-8 months and wasn't able to get to the shop to do a return. In April of 2022 I took the vest back and was told they would leave a word with the owner of the store. 5-6 months went by and there was no response. I went back in April or March of this year and was told the owner would follow up with me on whether or not they would give me a store credit or not. I left my vest at the store. I called alteast 3 times within this time frame before going back to the store. I went back in June of this year and they couldn't find my vest. I believe they've sold it. My receipt was in my vest pocket as well so I don't have a receipt. Throughout this process no one has called me but an associated named ****. Each time I've called I've been told the same thing, that the owner will call me. I tried calling them today but they've blocked me.

    Business Response

    Date: 09/01/2023

    This situation has been resolved with the customer.  The customer is completely satisfied and will return to do business. 

    Customer Answer

    Date: 09/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very apologetic and I am more than pleased with the way they handled the issue.  They definitely went above and beyond to make this right.  I will definitely continue being one of their customers.


    Sincerely,

    *****************************

Plateau Fly Shop is NOT a BBB Accredited Business.

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