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Business Profile

Fishing Gear

Profishiency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on February 16, 2024 and received tracking on February 23, 2024. The product has still not arrived April 2, 2024. After multiple attempts at reaching out to the company for over a month now with multiple emails and phone calls I have never had anyone pick up or respond. I have also attempted to file a claim on the company website and never got any reply on that as well. (1ZAV83490392659833) this is the tracking information for my order it still says label created. After attempting to reach out to the company in every possible way I have not been able to contact anyone in any shape or form about my order and have not been able to get any additional information on my order. Attached is a screen shot of just one day of attempts to contact the customer support line with no reply.

    Business Response

    Date: 04/16/2024

    We have called and also emailed the customer today.  I have included a copy of the email that was sent to the ************** the new tracking number for the merchandise.

    Customer Answer

    Date: 04/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this company for parts of a product of theirs I purchased days ago. I have used their warranty claim page as well as listed email on website. I have not been contacted by either process.

    Business Response

    Date: 10/19/2023

    Hello, we are very sorry the consumer felt frustrated by our response times. Unfortunately we have a very very small team and depending on how busy it gets, warranty claims can take up to a week to process. Emails may also be delayed by a day, we are working hard everyday to get back with everyone as fast as we possibly can. We had actually opened his email from Tuesday afternoon yesterday before close, which led us to the warranty claim he submitted on Monday. Both were set to be processed and responded to this morning, during which time we located the BBB complaint email. We have already reached out to the consumer via email, we will be sending a new part for his reel this week.

    Customer Answer

    Date: 10/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Profishiency is NOT a BBB Accredited Business.

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