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Business Profile

Furniture Builders

Cattlehouse, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28, I purchased 1 couch and 1 loveseat from this business for $1,200, and the furniture was agreed to be delivered from *********** to ***********. I have text messages, an invoice, and payment records supporting all of this. Then, upon multiple attempts to inquire about delivery timing over the next few days, I was told the same furniture that Id bought was subsequently sold to another party. During this time, I knowingly passed up multiple opportunities to buy similar pieces from other buyers - none of which remained available at the time my purchase was deemed canceled.Upon cancellation, I was offered 2 supposedly identical pieces as replacements, with the same delivery obligations (with a specific agreement to deliver the pieces before the following weekend), and this time a $550 trade-in credit for a couch I had. Again, after days of little-to-no communication, I inquired about delivery and was eventually told the couches had been recolored for a different buyer. My order was subsequently cancelled, but this time with no offer of a replacement. After the news of the second cancellation, I spoke with the owners husband (****), who was aggressive and offensive off the bat. I was accosted and verbally abused. When I reminded him that we had consummated transactions where money had exchanged hands, I was told I dont give a s*** about you, by ****.***** later from the start of this, Im now without new couches, having wasted numerous hours attempting to communicate with this business.At the end of the day, I want my order filled, in an expedited manner, instead of a forced refund.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased living room furniture from this company. We were told that it would be like new after they refurbished it.It was dirty and had tears that were not repaired like we were told it would be.They told us to try it for a couple months and if we didnt like it they would make it right.Tried to call them they refuse to answer our phone calls and messages.

    Customer Answer

    Date: 07/24/2024

    The owner has contacted me and is giving me a refund.Thank you so much for your help 

    Customer Answer

    Date: 07/24/2024

    The business has refunded for the furniture.thank you for your help 

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased leather sofa from Cattlehouse furniture. I requested it be blue leather I traded in a leather sofa and paid $771 as well. Upon delivery I noticed the color coming off-I was handed a tub of blue dye and told that after I painted it was it dried is would be permanent It isnt. Every time we sit on it it comes off on clothing and skin. *** contacted ****, the owner, several times in the past two weeks, he will not respond. His number is ***************** I would like a full refund of the $771.00plus the $250.00 credit for my couch they took. Thank you for the help.

    Customer Answer

    Date: 06/14/2024

    Cattlehouse furniture contacted me a couple of days ago. 
    They refunded my money so this is resolved. 
    Thank you for your assistance. 

Cattlehouse, LLC is NOT a BBB Accredited Business.

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