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Business Profile

General Contractor

Silverline Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid Silverline Construction $2,137.50 on 8-5-24 to build a gazebo to house a statue. This was a 60% deposit of their bid to cover cost of initial labor and materials with final payment due at the conclusion of the job. Their invoice described the job requirements: "build gazebo to cover statue, build elevated stand for statue and complete any and all finish work including landscaping and stain/seal." They additionally promised solar lighting, asphalt shingled roof, non-slip strips on the ramp. The owner said the job would take 2-3 weeks for completion with the job beginning around 8/12/2024. They began construction then various excuses for delays were received by text. On 9/7/24, they left the job site "to get coffee" and never returned. We reached out to them on 9/19/24, having been told they were on "vacation" from 9/9/24-9/16/24, to inquire when they would return to the job. As of today, 10/8/24, they have not returned any of our calls or texts. The job is incomplete, the work that has been done and the materials used are of substandard quality and not worth the value of the $2,137.50 that was paid to them. This company has completely abandoned the project without any conversation or communication with us since. We have uploaded supporting documents including: (1) their invoice detailing the project description, (2) a pictorial example they provided of the gazebo they promised and the pedestal for the statue they promised to build, (3) a receipt confirming our 60% down payment, (4) their Certificates of ******************* and ******************* (4) screenshots of the text messages we sent them and received from them with explanatory notes from us for clarification purposes, and (5) photos of the gazebo as it stands now.

    Customer Answer

    Date: 10/09/2024

    The contact person for St. ****** ***************** complaint is ***** ******.

Silverline Construction is NOT a BBB Accredited Business.

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