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Business Profile

Glass Tinting

Springfield Tint Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Tinting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my Supra in for full front bumper, hood, and carbon fiber lip PPF. Was told to pick it up Monday but got no update I had to call them myself. They said they ran out of film and didnt do the hood, and they didnt PPF the carbon lip like promised. Instead, they applied film to areas I never agreed to (A-pillars, door handles), then tried to justify it as a replacement. When I didnt accept that, one of the staff called me ungrateful for not wanting to pay for work I never approved. I paid $600 out of $920 for a half-done job. A week later, they told me they wont finish the work. Poor communication, zero professionalism would not recommend.

    Business Response

    Date: 05/21/2025

    I communicated with the customer about the delays of the supplier for the material we needed to complete the job several times. When he wanted to pick the car up, I told him that he could pick up the car that Tuesday, however, he wanted to pick up the car that Monday, which we were closed that day in observation of Easter holiday.  I only charged the customer for what we could complete at the time and provided free services to make up for the delay of the materials.  We were engaged in communication throughout the whole transaction, and I feel that we were sufficient with providing enough customer service to satisfy the customer for something that we could not control. Our communication was transparent and responsive, and, in the end, I feel that the customer did not provide the same. 

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They damaged my brand new vehicle headliner while installing tint on the windshield. They refuse to accept responsibility.

Springfield Tint Co. is NOT a BBB Accredited Business.

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