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Business Profile

Grocery Store

Harter House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Harter House's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Harter House has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Harter House

      1500 E Republic Rd Springfield, MO 65804-6533

    • Harter House

      421 E Old Route 66 Strafford, MO 65757-7817

    • Harter House

      11798 State Highway 13 Kimberling City, MO 65686-9300

    • Harter House

      1625 S Eastgate Ave Springfield, MO 65809-2116

    • Harter House

      175 Gage Dr Hollister, MO 65672-5794

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have purchased produce items on multiple occasions in the last 4 months from the ********** **** Harter house, and we have had lettuce that was black inside and rotten two times, and we have had potatoes that the cashier caught one time telling us they were rotten, get another bag, and then last week we purchased another bag of golden potatoes and two days later they had a white mold on them. The produce is not stored properly or checked at all. We have complained to the store, they advise that they were having produce issues the first time, the 2nd time it was produce issues and this time I was told it was not their fault and they would let the produce manager know. I advised them I want to talk with someone, this is bad and they need a new manager or someone needs to be trained. If it is a supply issue, you have to change, you cannot give out rotten produce and not care to customers, you are going to cause someone to get very sick and I will give a copy of this to the news agencies if it happens. You need to take responsibility for this, correct it. If you cannot provide proper safe food, fire from the top down and find someone who can. Call me please, I want to discuss this, and better yet, have the CEO go to the store and let customers pull out the rotten produce and let that CEO take it home to eat. This is beyond tolerable

      Business Response

      Date: 10/01/2023

      Dear, ******

      Thank you for your correspondence.
      I am very sorry for your recent purchases that were unsatisfactory.

      We take product quality very seriously.
      We will always refund or replace any product that is not of good quality.

      Your complaints have been shared with the store management and ownership. 
      I hope you see improved product quality in the future.

      Sincerely,

      ******* ********



       

       

       

      Customer Answer

      Date: 10/03/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ***** *****

    Harter House is NOT a BBB Accredited Business.

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