We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Schooling Materials

EIW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Schooling Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 2nd year our family has used EIW in our homeschooling. Last year we had 2 students enrolled and this year we enrolled 3 students. EIW advertises that "We always offer 100% free customer support!" - and prior to May 2024 I would have agreed with that statement. However, on May 1, 2024 I contacted EIW to ask about the tax I was charged on their **************** a service that should not have been taxed according to my read of the ** Tax Law. Long story short - EIW told me "they would not put any more time into it" when I asked questions so I contacted the ** Dept of Revenue. The ****************** agreed that I should not have paid taxes on the **************** (lots more details I can provide here but limited space. All emails have been saved and can be provided). Since then EIW has blacklisted me. Most recently, I have made repeated attempts to get customer service help to support my 12th grader and they do not answer the phone or return my emails. This morning I noticed that there was a ticket system link on their page and logged in. I was aghast to see that next to every one of my tickets (requests for assistance through email or phone) was the phrase "do not engage". They have also blocked me from their public and parent only FB pages in May 2024 after the tax issue. I believe this is evidence of retaliation for bringing the tax issue to light.I have saved / PDF'd copies of the tickets that show "do not engage" next to my name after very simple, reasonable requests for help. There is also zero evidence in the ticket system that I contacted them about the tax issue, so it appears that they have deleted those - but I have saved those emails on my end and can provide evidence.I would like to speak with the Owner ******* Stephens to resolve this issue. I hold no grudge against EIW and want to resolved this peacefully. My goal is to have customer service reinstated so that our family can continue to use the EIW curriculum in our homeschooling.

EIW is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.