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Business Profile

Hotels

Baymont by Wyndham Springfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked my stay via ***********. I arrived for a two week stay on 9/28. Upon check in the night auditor was very nice, quick, and has been great through our stay. We were told to ask for housekeeping everyday otherwise we wouldn’t get it. Every single day I set my trash and dirty towels out, because when I ask for service they don’t come. Every single day nearly they have left my trash, but taken towels. I have to go to the desk and ask for toilet paper, towels, and then to empty trash. I was apparently charged for breakfast which I didn’t even get half the time due to the hours breakfast is served. When I did go down the breakfast staff are horribly rude. They yell out 10 min to close, 5 min to close, then lock you out and turn off the TV even if people are still finishing breakfast. You can’t even get coffee without them telling you the area is closed. The hot tub has some kind of slime on it. All along the top just foam and slime. A man walked into my room one day asking me if we were leaving, we were not due for check out for a week. I go to wash laundry the soap machine is broken. I go to desk to ask for soap and pay cash, 5 min later they try to charge my debit card 600 something and then 500 something. I am not happy at all with my stay. There are cameras everywhere so this is all recorded. Ah and there was black mold on our shower, took two days to get resolved. Tub barely drains. I talked to the manager who offered me one night free and lied to me telling me that it was no extra charge for breakfast. I paid additional fees for breakfast.

    Business Response

    Date: 11/02/2022

    This consumer was not over charged.  In fact, we gave her one night free.

    Customer Answer

    Date: 11/02/2022

    Complaint: ********

    I am rejecting this response because: This is false, they said they would, and instead I was charged full price days after I checked out. I had to stop payment because they did this. I will not pay for breakfast, or full price for my stay. 

    Sincerely,



    ****** ******

Baymont by Wyndham Springfield is NOT a BBB Accredited Business.

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